Penalty Support Specialist
Nesco Resource ·nescoresource.com
Apply directTax Document Processing Specialist
Location: Hybrid – Approximately 10% Onsite (Phoenix, AZ)
Schedule: Monday – Friday | Business Hours
Position Type: Contract
Position Overview
Seeking a detail-oriented administrative professional to support the processing of Arizona tax forms and taxpayer inquiries. This role is responsible for reviewing, organizing, researching, and processing Forms 285 and 290 while ensuring accuracy, confidentiality, and excellent customer service.
Key Responsibilities
- Process incoming Arizona Forms 285 (Power of Attorney) and Forms 290 for accuracy and completeness.
- Prepare and process Power of Attorney and Penalty Abatement forms for entry into tax accounting systems and team inventories.
- Organize and securely maintain paper files, emails, faxes, and related documentation.
- Research and resolve issues related to Power of Attorney and prescreening inquiries.
- Serve as a point of contact for taxpayer inquiries regarding Forms 285 and 290.
- Provide Tier 1 customer support and assist taxpayers with basic form completion questions.
- Escalate complex cases and inquiries to senior team members as appropriate.
- Process incoming and outgoing mail as assigned.
- Perform additional administrative duties as needed.
Required Qualifications
- Previous administrative or clerical experience.
- Strong typing, filing, and data entry skills.
- Excellent attention to detail and organizational abilities.
- Ability to maintain confidentiality and handle sensitive information.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Associate's degree or equivalent work experience.
- Experience with basic office equipment, including scanners, copiers, and fax machines.
- 10-key experience.
- Customer service experience in an office environment.
Key Skills
- Administrative Support
- Data Entry & Document Processing
- Filing & Records Management
- Customer Service
- Research & Problem Solving
- Microsoft Office Suite
- 10-Key Data Entry
- Office Equipment Operation
- Attention to Detail
- Professional Communication
- Confidentiality & Document Security
This position offers an excellent opportunity for candidates with strong administrative and customer service skills who enjoy detailed document processing and supporting taxpayers in a professional environment.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Penalty Support Specialist role?
Nesco Resource is hiring for the Penalty Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Penalty Support Specialist job located?
The Penalty Support Specialist role with Nesco Resource is based in Phoenix, AZ, US. The role is hybrid-friendly.
Is the Penalty Support Specialist role remote?
Yes — the Penalty Support Specialist position at Nesco Resource is hybrid. Candidates based in US are preferred.
What does the Penalty Support Specialist role pay?
Nesco Resource lists the Penalty Support Specialist role at up to USD 1 per hour.
Is the Penalty Support Specialist role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Penalty Support Specialist role?
The Penalty Support Specialist position is aimed at mid-level candidates.
How do I apply for the Penalty Support Specialist role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.