Service Specialist (Taxpay/ENS)
Nesco Resource ·nescoresource.com
Apply direct2 Openings
1 role: 8 am to 5 pm EST
1 role: 8 am to 5 pm PST
JOB DESCRIPTION:
Under a moderate level of guidance and direction, provides customer service for one or more products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with policies and procedures. Builds knowledge of the organization, processes, and customers.
- Delivers quality service to clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Service Specialist (Taxpay/ENS) role?
Nesco Resource is hiring for the Service Specialist (Taxpay/ENS) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Specialist (Taxpay/ENS) job located?
The Service Specialist (Taxpay/ENS) role with Nesco Resource is based in ME. The role is remote-friendly.
Is the Service Specialist (Taxpay/ENS) role remote?
Yes — the Service Specialist (Taxpay/ENS) position at Nesco Resource is remote. Candidates based in ME are preferred.
What does the Service Specialist (Taxpay/ENS) role pay?
Nesco Resource lists the Service Specialist (Taxpay/ENS) role at up to USD 22 per hour.
Is the Service Specialist (Taxpay/ENS) role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Service Specialist (Taxpay/ENS) role?
The Service Specialist (Taxpay/ENS) position is aimed at mid-level candidates.
How do I apply for the Service Specialist (Taxpay/ENS) role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.