Service Delivery Designer
Starfish Consulting Bullhorn ·www.starfishconsulting.co.nz
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We’re seeking a skilled Service Delivery Designer to play a key role in reviewing, reimagining, and uplifting service delivery across a complex, multi-site environment.
This is an opportunity to step into a role where you’ll shape how services are designed, delivered, and experienced at scale — driving measurable improvements in efficiency, productivity, and consistency nationally.
About the Role
You’ll work across a broad portfolio of services, partnering with senior stakeholders to understand current state delivery, uncover opportunities, and design future-ready service models.
Your focus will be to:
What You’ll Be Doing
Service Design & Mapping
This is an opportunity to step into a role where you’ll shape how services are designed, delivered, and experienced at scale — driving measurable improvements in efficiency, productivity, and consistency nationally.
About the Role
You’ll work across a broad portfolio of services, partnering with senior stakeholders to understand current state delivery, uncover opportunities, and design future-ready service models.
Your focus will be to:
- Review and assess current service delivery models and processes
- Map and visualise end-to-end service experiences
- Identify opportunities to improve efficiency, productivity, and consistency
- Design and refine fit-for-purpose service delivery frameworks
- Translate complex operational environments into clear, actionable service designs
What You’ll Be Doing
Service Design & Mapping
- Lead the mapping and visualisation of current and future state services
- Develop end-to-end service blueprints, process maps, and operating models
- Ensure alignment between strategic intent and practical delivery
- Identify and deliver improvements in efficiency, responsiveness, and cost effectiveness
- Drive standardisation and consistency across multiple sites and service lines
- Embed solutions that are scalable and sustainable at a national level
- Apply structured analysis to uncover pain points, dependencies, and risks
- Use data and stakeholder input to shape practical, implementable solutions
- Continuously refine services to improve performance and outcomes
- Work closely with senior leaders and SMEs to co-design solutions
- Facilitate workshops and discovery sessions to bring stakeholders on the journey
- Influence decision-making through clear narratives, visuals, and insight
- Build trust and credibility across diverse teams and operational environments
- Proven experience in service design, operating model design, or service delivery transformation
- Strong capability in process mapping, service blueprinting, and visualisation
- Experience working across complex, multi-site or national environments
- Demonstrated success driving efficiency and productivity improvements
- The ability to translate complexity into clear, engaging artefacts and insights
- Exceptional stakeholder engagement and influencing capability
- Confident facilitating workshops, discovery sessions, and alignment conversations
- Strong systems thinking and analytical mindset
- Ability to balance strategic design with pragmatic delivery
- A natural storyteller who can bring others on the journey of change and improvement
- Shape and influence services that operate at scale across a national footprint
- Drive meaningful uplift in efficiency, consistency, and user experience
- Partner with senior leaders to rethink how services are delivered
- Work in a role that blends design thinking, strategy, and operational execution
Frequently asked questions
Who is hiring for the Service Delivery Designer role?
Starfish Consulting Bullhorn is hiring for the Service Delivery Designer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Delivery Designer job located?
The Service Delivery Designer role with Starfish Consulting Bullhorn is based in Upper Hutt, NZ.
Is the Service Delivery Designer role full-time or contract?
This is a full time position at Starfish Consulting Bullhorn.
What experience level is the Service Delivery Designer role?
The Service Delivery Designer position is aimed at mid-level candidates.
How do I apply for the Service Delivery Designer role at Starfish Consulting Bullhorn?
Apply directly on Starfish Consulting Bullhorn's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.