Service Desk Officer

Granite Internatioonal ·www.granitegroup.com.au

Location Melbourne, VIC, Australia
Salary AUD 300 - 350 / month
Type Full time
Level Mid
Source Shazamme
Information & Communication Technology
Apply direct
Service Desk Officer 

Providing technical support and assistance to end-users who have issues with their hardware, software, network connectivity, or other IT-related problems. To assist with project work, such as desktop and laptop upgrades. This position is required to be on-site and will need to drive to the Council's external offices.

Objectives: 
  • Incident management: Quickly and efficiently responding to incidents reported by users and resolving them to minimize the impact on the business
  • Service requests: Addressing and fulfilling user requests for IT services, such as new network accounts, software installation, and hardware replacement
  • Problem management: Identifying the root cause of recurring issues and implementing measures to prevent them from happening again.
  • Communication: Maintaining open communication with end-users, stakeholders, and other IT teams
  • Manage end-user devices, applications and security by leveraging experience in Microsoft Intune
  • Provide IT support by utilizing knowledge in Microsoft 365, Active Directory, Azure Active Directory, and end-user computing technologies, such as Windows 10/11 and various user devices
Key Responsibilities and Duties:
  • Register requests from customers
  • Solve user problems involving PCs, laptops, mobile phones, iPads, printers, peripherals, network connection and access
  • Provides first-level and second-level IT support over the phone and in person
  • Provide a system administration service, including user logon facilities such as passwords and directory creation
  • Refer more complex requests to the appropriate third-level support.
  • Document and maintain Service Desk and Support procedures.
  • Maintain, analyze, and report on statistics of user requests
  • Install hardware and software as necessary
  • Carry out projects such as PC/laptop upgrades and software upgrades
  • Provide first-level and second-level IT support from the Broadmeadows office, Craigieburn office and other Council offices
  • Use Microsoft Intune to manage devices, applications and security
  • Provide end-user computing support, including troubleshooting and resolving issues related to Windows 10 & 11, end-user devices, hardware, software, and network connectivity

What's on the Offer: 
  • Temporary/Contract 
  • Can work on-site 
  • Location: 1079 Pascoe Vale Rd, Broadmeadows, Victoria 3047

Frequently asked questions

Who is hiring for the Service Desk Officer role?
Granite Internatioonal is hiring for the Service Desk Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Officer job located?
The Service Desk Officer role with Granite Internatioonal is based in Melbourne, VIC, AU.
What does the Service Desk Officer role pay?
Granite Internatioonal lists the Service Desk Officer role at AUD 300–350 per month.
Is the Service Desk Officer role full-time or contract?
This is a full time position at Granite Internatioonal.
What experience level is the Service Desk Officer role?
The Service Desk Officer position is aimed at mid-level candidates.
How do I apply for the Service Desk Officer role at Granite Internatioonal?
Apply directly on Granite Internatioonal's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct