Helpdesk Engineer (Corporate IT)
i-Consultancy ·www.iconsultancy.sg
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Position: Helpdesk Engineer, Corporate IT
Location Philippines – Manila
Job Description:
Requirements:
Location Philippines – Manila
Job Description:
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
- Troubleshoot and resolve end user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory and liaise with vendors
- Maintain and monitor office network infrastructure, IT security and antivirus tools
- Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Requirements:
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred
- Minimum 3 years of relevant experience operating in a similar role
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
- Professional Qualification - Microsoft Certified/CCNA is a plus
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate in IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
Frequently asked questions
Who is hiring for the Helpdesk Engineer (Corporate IT) role?
i-Consultancy is hiring for the Helpdesk Engineer (Corporate IT) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Helpdesk Engineer (Corporate IT) job located?
The Helpdesk Engineer (Corporate IT) role with i-Consultancy is based in Manila, PH.
Is the Helpdesk Engineer (Corporate IT) role full-time or contract?
This is a full time position at i-Consultancy.
What experience level is the Helpdesk Engineer (Corporate IT) role?
The Helpdesk Engineer (Corporate IT) position is aimed at mid-level candidates.
How do I apply for the Helpdesk Engineer (Corporate IT) role at i-Consultancy?
Apply directly on i-Consultancy's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.