Member Care Advisor

Member Care Advisor

At MAYDAY, we love partnering with organisations that put people first—and this is one of them.
We're excited to be recruiting on behalf of a well-established, not-for-profit health insurance organisation that is genuinely passionate about improving the health and wellbeing of its members. If you're someone who enjoys making a real difference through meaningful conversations and exceptional service, this could be the perfect opportunity.

What's in It for You?

• Join a leading Australian organisation with a genuine people first culture
• A fantastic opportunity to get your foot in the door with long-term career potential
• Ongoing role, must be available for at least 6-12 months.
• Excellent internal career pathways across a variety of business areas
• Sydney CBD location with a hybrid working model (Wednesday in the office, one day from home)
• Part-time opportunity – 2 days per week (Tuesday, Wednesday or Thursday)
• Hours: 8:30am–5:00pm (1-hour lunch break)
• Salary equivalent of $88,400 + super (pro rata: $35,360 + super)
• Immediate start available

About the Role
As a Member Care Advisor, you'll be the friendly voice that welcomes members into an important health and wellbeing program. You'll guide them through the onboarding process, answer their questions with empathy, and ensure every interaction leaves them feeling supported and valued.
No two days are the same, you'll balance member conversations with coordination, administration and collaboration, working closely with a passionate team that shares a common goal of delivering an outstanding member experience.

What You'll Be Doing

• Be the first point of contact for members, creating a welcoming and supportive onboarding experience
• Guide members through onboarding requirements, forms and consent processes
• Respond to member enquiries via phone and email with warmth and professionalism
• Coordinate appointments and maintain accurate member records
• Liaise with external providers to obtain required information (with consent)
• Support Health Coaches with follow-ups, administration and day to day coordination
• Manage shared inboxes and member communications
• Help keep the Health program running smoothly through effective coordination and attention to detail

About You
You're someone who genuinely enjoys helping people and knows how to make every interaction a positive one. You thrive in a customer focused environment, love being organised, and enjoy being part of a supportive team.
You'll also bring:

• Previous customer service experience with a people first approach
• Excellent communication skills, both written and verbal
• Strong organisation skills and exceptional attention to detail
• The ability to juggle competing priorities with confidence
• A proactive, empathetic and solutions-focused mindset
• A collaborative approach and positive attitude
• Confidence following processes while delivering a personalised experience

Experience within healthcare, health insurance or wellbeing programs is highly regarded, but by no means essential, we're looking for someone with the right attitude and a genuine passion for helping others.

If you're looking for a role where you can make a meaningful impact every day while joining a supportive organisation that truly values its people, we'd love to hear from you!