Customer Experience Representative – International

Do you enjoy combining customer service, technical problem-solving, and manufacturing support? We are hiring an International Customer Experience Representative for a highly specialized manufacturing environment in the northwest St. Louis metro area. This is a full-time, onsite opportunity working Monday–Friday from 8:00am–4:30pm. This role is perfect for someone who enjoys working directly with global customers while collaborating closely with engineering and production teams to bring technical concepts to life. You’ll play a key role in managing custom product requests, reviewing technical drawings, and ensuring exceptional customer support from concept through completion.

Key Responsibilities

• Serve as the primary point of contact for international customers via phone and email
• Coordinate with engineering teams to review blueprints, technical drawings, and custom product specifications
• Process quotes, purchase orders, and customer requests while tracking project updates
• Partner with production and sales teams to ensure customer expectations and delivery timelines are met

Qualifications

• 2+ years of customer service experience within a manufacturing or engineering environment
• Ability to read and understand blueprints and technical drawings
• Strong technical aptitude and attention to detail
• Excellent communication skills with the ability to build professional customer relationships