Salesforce and Marketing Cloud Business Administrator

Salesforce and Marketing Cloud Business Administrator - Candidates must be local to Boston, no relo!

*Candidates must be able to work directly on a W2 without sponsorship. NO C2C!!

Client: Northeastern University
Location: hybrid schedule 3 days onsite in Boston 
Duration: 6 month contract (temp to perm for the right person)
Pay Rate: $32-38/hr on W2 


Job Summary

The Salesforce and Marketing Cloud Administrator is the administrator for Salesforce and Marketing Cloud in University Advancement. With the Salesforce Marketing Cloud Manager, they are responsible for configuring and maintaining Salesforce and Marketing Cloud to ensure continued delivery of innovative, high-quality solutions to meet business needs for departments using the CRM (ascend), marketing communication tools or marketing data.

Duties

• Primary contact for Marketing Cloud, will analyze business needs across Advancement division recommending modifications to improve Marketing Cloud system performance, efficiency, internal business process and reporting.
• Works with customers to define requirements and mapping features to new and current business processes; collaborates with IT and third-party service providers on implementing technical solutions
• Design and implement automated marketing campaigns using tools like Journey Builder, Automation Studio and Email Studio.
• Drives and increases user adoption and ensures user satisfaction by identifying training gaps and system problems; provides training and solutions
• Collaborates with Advancement teams to execute marketing and advertising campaigns. Customer base is includes of Office of the Senior Vice President, Office of Alumni Relations, Annual Giving, Planned Giving, Marketing and Communications, University Events, Parent Philanthropy Program, the Women Who Empower program, etc.
• Collaborates with cross division teams including the Office of the Senior Vice President for Advancement and Advancement Marketing & Communications, to create target lists and advise on opportunities for marketing automation
• Collaborates with teams across the University to achieve marketing and business objectives.
• Maintains data integrity by performing data maintenance tasks such as de-duping, uploads and other data quality assurance procedures in Salesforce and Marketing Cloud
• Manages and oversees system users including creating and maintaining profiles, roles, permissions, sharing rules and queues
• Research and test changes in upcoming Salesforce and Marketing Cloud releases, as well as other integrated applications; provides recommendations when necessary to enhance efficiency and productivity
• Maintains ongoing documentation and training processes as business needs evolve or as features are added
• Assists with reporting tools to measure success of campaigns and digital presence
• Other duties and special projects as assigned

Preferred Qualifications

• Bachelor's Degree required (Marketing, Business, Computer Science, or related field preferred)
• 3 – 5 years marketing and digital analytics experience (Higher Ed or Advancement background is preferred)
• 3 – 5 years Salesforce CRM and/or SF Marketing Cloud experience
• Salesforce Administrator Certification
• Marketing Cloud Administrator Certification
• Excellent communication and listening skills

Key Responsibilities

Manage trainings in Salesforce Marketing Cloud for Advancement staff, prepare and maintain training documentation, and lead ongoing training sessions for Salesforce and Marketing Cloud users in University Advancement.

• Schedule training sessions for new users training, building and sending emails. 
• Maintain up-to-date documentation for all training sessions
• Identify training and learning needs through meetings with team members at all levels of the University to determine skills and knowledge gaps and recommend solutions.
• Prepare training documentation for each training session for participants.
• Oversee email sends (audit) offering guidance as needed.

Meet with customers to understand email marketing campaigns. Obtain full project scope and recommend solutions utilizing Journey Builder, Automation Studio and Email Studio.

• Work with teams to improve time spent connecting with customers by automating email sends and internal processes.
• Offer solutions of automation, reducing task workload.

Assist the Salesforce Marketing Cloud Manager in providing Salesforce.com and Marketing Cloud help desk and business analysis support to approximately 200 users in University Advancement and other business units as necessary.

Provide assistance to Marketing Cloud users on daily questions, understanding when to collaborate with colleagues to obtain proper results

• Recognize opportunities or training gaps and initiate actions to capitalize on them by looking for new or productive ways to make an impact
• Compile report requests and specs from Marketing Cloud customers. Collaborate with manager or other colleagues to provide guidance on pulling successful and accurate reports and metrics in Marketing Cloud
• Proactively maintain and continuously update examples of report scenarios and best practices for future reference by our users.

Maintain quality assurance for data entered Marketing Cloud

• Run queries daily, weekly or monthly to determine the quality of the data entered in the system by users
• Consistently proof or audit uploads managed by AIS
• Proactively suggest and create new queries/audit reports are needed and develop these queries to ensure data integrity
• Identify possible solutions to data entry issues and identify training gaps, determine how to resolve those gaps.

Assist in testing new functionality, data cleanup, and other duties as necessary.

• Work in the Marketing Cloud test environment to test new functionality and document the results
• Identify and perform data cleanup tasks.

Estimated Min Rate: $26.60
Estimated Max Rate: $38.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice