Customer Support Officer

Wow Recruitment Idibu ·www.wowrecruitment.com.au

Location Mascot, New South Wales, Australia
Work type Remote
Salary AUD 70,000 / year
Type Full time
Level Mid
Source Shazamme
Contact Centre & Customer Service
Apply direct
Customer Service Representative
  • 70k per year + Super + Performance Bonus
  • Hybrid working model | 4 days office, 1-day WFH
  • Career growth, development & internal progression opportunities
We are seeking a customer-focused Customer Service Representative to join a dynamic payments and technology business. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and supporting customers in a fast-paced environment.

What's on Offer
  • Salary + Super + Performance Bonus
  • Hybrid working arrangement with 1 day per week from home
  • Full time permanent role - 9am-5pm
  • Supportive and collaborative team environment
  • Ongoing training and professional development
  • Opportunities for career progression within a growing business
 
Key Responsibilities Include:
  • Delivering exceptional customer support via phone and email
  • Assisting customers and merchants with account setup and onboarding
  • Resolving customer enquiries and troubleshooting issues efficiently
  • Managing customer requests from start to finish with a strong focus on service excellence
  • Maintaining accurate records and updating CRM systems
  • Supporting internal sales and operational teams with customer enquiries
  • Meeting service levels, KPIs, and customer satisfaction targets
  • Escalating risks, compliance concerns, or fraud-related issues when required
 
What We're Looking For
  • Atleast 2 years of experience in customer service, contact centres, administration, banking or payments
  • A professional and confident phone manner
  • A positive attitude and genuine passion for helping customers
  • Strong verbal and written communication skills
  • Excellent problem-solving ability and attention to detail
  • Ability to multitask and manage competing priorities effectively
  • Experience using CRM systems and Microsoft Office
 
Why Apply?
If you're looking for a role where you can develop your customer service career, enjoy flexible working arrangements, and be part of a supportive team that values growth and development, we'd love to hear from you.

Frequently asked questions

Who is hiring for the Customer Support Officer role?
Wow Recruitment Idibu is hiring for the Customer Support Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Support Officer job located?
The Customer Support Officer role with Wow Recruitment Idibu is based in Mascot, NSW, AU. The role is remote-friendly.
Is the Customer Support Officer role remote?
Yes — the Customer Support Officer position at Wow Recruitment Idibu is remote. Candidates based in AU are preferred.
What does the Customer Support Officer role pay?
Wow Recruitment Idibu lists the Customer Support Officer role at up to AUD 70,000 per year.
Is the Customer Support Officer role full-time or contract?
This is a full time position at Wow Recruitment Idibu.
What experience level is the Customer Support Officer role?
The Customer Support Officer position is aimed at mid-level candidates.
How do I apply for the Customer Support Officer role at Wow Recruitment Idibu?
Apply directly on Wow Recruitment Idibu's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct