Project Lead - Telephony Engineer

Talent Groups ·www.talentgroups.com

Location Columbia, SC, United States
Salary USD 54 - 64 / hour
Type Full time
Level Lead
Source Shazamme
Systems Engineering East
Apply direct
Duration: 6 months to start 

Job Description:
Daily Duties / Responsibilities:
Daily telephony engineer operations
Job Duty #1:
  • Provide operational and advanced telephony administration.
  • Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services.
  • Responsible for maintaining accurate 911 location information.
  • Provide exceptional customer service and professional interaction to build and maintain operational credibility.
  • Create detailed technical notes and documentation.
  • Create knowledge base articles for internal and customer consumption.
  • Use Division of Information Technology systems for tracking work performed and labor hours.
Job Duty #2:
  • Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems.
  • Research, design, maintain, and implement improvements to enterprise telephony network.
  • Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices.
  • Develops and documents standards, processes, and configurations.
  • Perform quality assurance testing. Works with vendors to provision new circuits and outage resolution.
  • Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation.
  • Diagnose and resolve related issues.
  • Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems.
  • Provide technical input and recommendations for strategic direction of enterprise telephony services.
  • Serve as primary point of escalation for technical work.
Job Duty #3:
  • Provide operational and engineer-level support for enterprise telephony network and unified communications.
  • Respond to customer incident tickets and provide resolution.
  • Coordinate multi-team efforts to resolve outages quickly.
  • Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies.
  • Seek opportunities for automation to streamline operational processes, and work with Division of Information Technology Automation team to implement.
  • Work collaboratively with team members, other groups, and vendors to increase service quality.
  • Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time.
Job Dut #4:
  • Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime.
  • Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams.
  • Adhere to all Division of Information Technology Incident Management and Change Management processes.

Required Skills (rank in order of Importance):
 
  • 2+ years of experience with Avaya on premise PBX systems
  • 2+ years of experience administering VoIP and unified communications platforms.
  • 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
  • 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
  • 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.

Preferred Skills (rank in order of Importance):
  • Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services.

Required Education/Certifications:
  • Bachelor’s degree or equivalent work experience.

Additional Skills/Requirements:
  • Moderately complex to complex knowledge of telephone network services. Moderately complex to complex knowledge of methods of telephone network design.
  • Ability to present technical and non-technical reports in a clear and concise manner.
  • Ability to establish effective working relationships with vendors, management staff, and users.
  • Advanced knowledge of systems administration techniques and tools.
  • Strong interpersonal and communication skills and ability to manage multiple, shifting priorities


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Frequently asked questions

Who is hiring for the Project Lead - Telephony Engineer role?
Talent Groups is hiring for the Project Lead - Telephony Engineer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Project Lead - Telephony Engineer job located?
The Project Lead - Telephony Engineer role with Talent Groups is based in Columbia, SC, US.
What does the Project Lead - Telephony Engineer role pay?
Talent Groups lists the Project Lead - Telephony Engineer role at USD 54–64 per hour.
Is the Project Lead - Telephony Engineer role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Project Lead - Telephony Engineer role?
The Project Lead - Telephony Engineer position is aimed at lead-level candidates.
How do I apply for the Project Lead - Telephony Engineer role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct