Care Coordinator
Chandler Macleod ·www.chandlermacleod.com
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We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.
In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
If you're passionate about customer service and thrive in a busy contact centre environment, please apply by sending in an updated resume using the "Apply" function
In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Manage a high volume of inbound customer calls
- Provide accurate information and timely resolution to enquiries
- Navigate multiple systems while maintaining call quality and accuracy
- Record and update customer information
- Escalate complex matters where required
- Deliver a consistently high level of customer service
- Previous contact centre experience is essential
- Demonstrated experience handling high-volume inbound calls
- Strong communication and active listening skills
- Ability to build rapport and manage challenging conversations
- High attention to detail and data entry accuracy
- Comfortable working in a fast-paced environment
- Strong problem-solving skills and ability to follow processes
- Opportunity to work with a leading organisation in its field
- Supportive and collaborative team environment
- Comprehensive training provided
- Competitive salary package
If you're passionate about customer service and thrive in a busy contact centre environment, please apply by sending in an updated resume using the "Apply" function
Frequently asked questions
Who is hiring for the Care Coordinator role?
Chandler Macleod is hiring for the Care Coordinator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Care Coordinator job located?
The Care Coordinator role with Chandler Macleod is based in Brisbane, QLD, AU.
What does the Care Coordinator role pay?
Chandler Macleod lists the Care Coordinator role at AUD 70,000–80,000 per year.
Is the Care Coordinator role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Care Coordinator role?
The Care Coordinator position is aimed at mid-level candidates.
How do I apply for the Care Coordinator role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.