Contract Support Manager
CBW Staffing ·www.cbwstaffingsolutions.com
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Contract Support Manager - Liverpool - £35,000
An exciting opportunity has arisen for an experienced and highly organised Contract Support Manager to join a busy and professional Facilities Management company based in Liverpool.
This position will be responsible for heading up the helpdesk, workflow and administration teams that keep reactive and planned maintenance running smoothly, and make sure the contract delivers on its KPIs and SLAs while the finances stay tight. The role suits a well-organised, commercially minded leader who enjoys building strong teams and improving how things get done.
Key Responsibilities:
If you are interested in this position, please get in touch with Tom Meachin at CBW Staffing Solutions
An exciting opportunity has arisen for an experienced and highly organised Contract Support Manager to join a busy and professional Facilities Management company based in Liverpool.
This position will be responsible for heading up the helpdesk, workflow and administration teams that keep reactive and planned maintenance running smoothly, and make sure the contract delivers on its KPIs and SLAs while the finances stay tight. The role suits a well-organised, commercially minded leader who enjoys building strong teams and improving how things get done.
Key Responsibilities:
- Lead and develop the helpdesk, workflow and admin teams, covering 1-2-1s, appraisals, training, recruitment, attendance and resource planning
- Be the main escalation point for coordinators and helpdesk staff
- Build a positive, engaged team culture and keep training up to date
- Raise and receipt POs for reactive and planned works
- Review subcontractor quotes and spend for value and compliance
- Own monthly GRIR reconciliation, monitor WIP and support billing
- Track KPI and SLA performance, spot trends and drive improvements
- Report performance using Power BI, Maximo and other reporting tools
- Support client meetings and operational reviews, making sure contractual obligations are met
- Experience managing helpdesk, workflow or administration teams
- A background in FM, property services or maintenance
- A track record in SLA/KPI-driven service delivery
- Financial admin experience: POs, invoicing, reconciliations
- Familiarity with CAFM systems (Maximo or similar)
- Strong Excel, MS Office and reporting skills
- Strong organisational, communication and customer service skills
- The ability to stay calm under pressure and juggle priorities
- A competitive salary of £35,000 with progression opportunities
- 8.30am - 4.30pm Monday - Friday
- 24 days holiday plus bank holidays
- Professional qualifications and ongoing training and development
If you are interested in this position, please get in touch with Tom Meachin at CBW Staffing Solutions
Frequently asked questions
Who is hiring for the Contract Support Manager role?
CBW Staffing is hiring for the Contract Support Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Contract Support Manager job located?
The Contract Support Manager role with CBW Staffing is based in Liverpool, GB.
What does the Contract Support Manager role pay?
CBW Staffing lists the Contract Support Manager role at up to GBP 35,000 per year.
Is the Contract Support Manager role full-time or contract?
This is a full time position at CBW Staffing.
What experience level is the Contract Support Manager role?
The Contract Support Manager position is aimed at mid-level candidates.
How do I apply for the Contract Support Manager role at CBW Staffing?
Apply directly on CBW Staffing's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.