Service Desk Technician
Tandym Group ·careers.tandymgroup.com
Apply directA financial services organization is seeking a Service Desk Technician in Vienna, Virginia to provide front-line technical support in a high-volume enterprise environment. This role is focused on resolving hardware, software, application, and access-related issues while delivering strong customer service to internal users.
About the Opportunity:
- Shift: Day shift
- Schedule: Monday through Friday
- Hours: Standard business
- Setting: Hybrid (at least 3 days a week onsite)
Responsibilities:
- Provide Tier 1 technical support for hardware, software, application, and access-related issues
- Respond to inbound calls, emails, and ticketing system requests from internal users
- Document incidents, service requests, and resolutions in enterprise ticketing tools
- Troubleshoot issues using available resources and knowledge bases to support timely resolution
- Escalate incidents and requests outside of established support scope when needed
Qualifications:
- 3+ years of Service Desk, Help Desk, Technical Support, or related IT support experience
- High School Diploma or equivalent
- Knowledge of information technology concepts, systems, and terminology
- Experience troubleshooting and resolving technical issues in a professional environment
- Experience utilizing ticketing systems to document and manage incidents and service requests
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong organizational and time management abilities
- Ability to multitask and manage competing priorities in a fast-paced environment
- Ability to work independently and collaboratively within a team setting
Desired Skills:
- Previous experience supporting a large enterprise or call center environment
- Familiarity with ServiceNow or similar IT Service Management platforms
- Knowledge of ITIL principles and service management best practices
- Experience providing front-line customer support in a high-volume environment
- Knowledge of financial services operations, policies, and procedures
Frequently asked questions
Who is hiring for the Service Desk Technician role?
Tandym Group is hiring for the Service Desk Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Technician job located?
The Service Desk Technician role with Tandym Group is based in Vienna, VA, US. The role is hybrid-friendly.
Is the Service Desk Technician role remote?
Yes — the Service Desk Technician position at Tandym Group is hybrid. Candidates based in US are preferred.
What does the Service Desk Technician role pay?
Tandym Group lists the Service Desk Technician role at USD 18–28 per hour.
Is the Service Desk Technician role full-time or contract?
This is a full time position at Tandym Group.
What experience level is the Service Desk Technician role?
The Service Desk Technician position is aimed at mid-level candidates.
How do I apply for the Service Desk Technician role at Tandym Group?
Apply directly on Tandym Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.