Desktop Support Engineer (L2)
Momentum JobAdder ·www.momentum.co.nz
Apply directDesktop Support Engineer (L2) | Waikato based | ASAP start 6-month contract
We’re looking for an experienced Desktop Support Engineer / Deskside Support Analyst to join a busy technology team on an initial six-month contract.
About the role
Primarily working within a walk-up support environment, you’ll provide hands-on Level 1 and Level 2 technical support, troubleshooting issues and helping users get back up and running quickly.
Your responsibilities will include:
- Troubleshooting laptops, desktops, monitors, docks and peripherals
- Windows desktop support and general troubleshooting
- Supporting Microsoft 365, Outlook and Teams
- Resolving user access and account issues
- Troubleshooting desktop and business applications
- Device setup, configuration and deployment
- Managing incidents and service requests through ServiceNow
- Providing friendly, professional face-to-face support to users
You’ll be a capable L1/L2 support professional who enjoys working directly with users and is comfortable operating in a busy environment. Ideally, you’ll bring:
- Previous Desktop, Deskside, EUC or IT Support experience
- Strong Windows and Microsoft 365 troubleshooting skills
- Experience supporting hardware and end-user devices
- Good knowledge of user accounts, access and application support
- ServiceNow or similar ITSM/ticketing experience
- Strong communication and customer service skills
- The ability to troubleshoot independently and manage competing requests
**Please note only applicants currently based in New Zealand with the appropriate work rights (a valid visa) will be considered**
Frequently asked questions
Who is hiring for the Desktop Support Engineer (L2) role?
Momentum JobAdder is hiring for the Desktop Support Engineer (L2) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Desktop Support Engineer (L2) job located?
The Desktop Support Engineer (L2) role with Momentum JobAdder is based in Hamilton, NZ.
What does the Desktop Support Engineer (L2) role pay?
Momentum JobAdder lists the Desktop Support Engineer (L2) role at NZD 35–50 per hour.
Is the Desktop Support Engineer (L2) role full-time or contract?
This is a full time position at Momentum JobAdder.
What experience level is the Desktop Support Engineer (L2) role?
The Desktop Support Engineer (L2) position is aimed at mid-level candidates.
How do I apply for the Desktop Support Engineer (L2) role at Momentum JobAdder?
Apply directly on Momentum JobAdder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.