Customer Service Officer

Elements Recruitment ·www.elementsrecruitment.com.au

Location Wetherill Park, New South Wales, Australia
Work type Hybrid
Salary AUD 37 / hour
Type Full time
Level Mid
Source Shazamme
Customer Service & Contact Centre
Apply direct
Customer Service Officer
Start Date: 21 September | Hybrid | Inbound Customer Support

Are you an experienced customer service professional who enjoys solving problems, helping customers and taking ownership of an enquiry from start to finish?
We’re partnering with a growing consumer business looking for an experienced Online Customer Service Agent to join their Customer Experience team on a temporary basis.
This is a busy, varied role supporting customers across phone and online channels. 

The role
You’ll be part of a collaborative customer experience team managing approximately 20 inbound calls and 60 customer service tickets per day, helping customers with enquiries relating to:
  • Orders and deliveries
  • Account and subscription enquiries
  • Product and service questions
  • Delivery or fulfilment issues
  • General customer support
  • Email, live chat and digital enquiries
You’ll take ownership of customer issues from initial enquiry through to resolution, liaising with internal teams where required and keeping customers informed along the way.
You’ll also be responsible for maintaining accurate notes and progressing and closing customer cases within the CRM.
About you
We’re looking for someone who brings:
  • Previous experience in customer service, contact centre, retail or FMCG 
  • Strong written and verbal communication skills
  • A calm, professional and customer-focused approach
  • Confidence managing multiple enquiries and priorities at once
  • Good problem-solving skills and the ability to take ownership of customer issues
  • Strong attention to detail
  • Experience using Zendesk would be highly regarded, although experience with a similar CRM or ticketing platform will also be considered
Hours 
This role offers some flexibility while still being predominantly office based:
  • Monday to Friday
  • Two 10am–6pm shifts every second week
  • Every second week either Saturday or Sunday
This is a great opportunity if you enjoy being busy, like variety and want a role where you can genuinely help customers rather than simply work through a call queue.You’ll join a supportive customer experience team within a fast-paced business where customer service is genuinely important and where you’ll have the opportunity to work across phone, email and digital channels.

Available to start 21 September? Apply now for immediate consideration.


In the first instance please apply online for additional questions please call Dalia Chamaa on (02) 9891 7404.
At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.

Frequently asked questions

Who is hiring for the Customer Service Officer role?
Elements Recruitment is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Elements Recruitment is based in Wetherill Park, NSW, AU. The role is hybrid-friendly.
Is the Customer Service Officer role remote?
Yes — the Customer Service Officer position at Elements Recruitment is hybrid. Candidates based in AU are preferred.
What does the Customer Service Officer role pay?
Elements Recruitment lists the Customer Service Officer role at up to AUD 37 per hour.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Elements Recruitment.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Elements Recruitment?
Apply directly on Elements Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct