Customer Service Officer
Chandler Macleod ·www.chandlermacleod.com
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Part Time | 25 hours | Community‑Focused
Become a key member of staff for a local council in Melbourne's North West to deliver high‑quality support across counter, phone and email channels. You’ll handle enquiries, service requests, complaints and transactions with professionalism, accuracy and empathy.
Key duties
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Become a key member of staff for a local council in Melbourne's North West to deliver high‑quality support across counter, phone and email channels. You’ll handle enquiries, service requests, complaints and transactions with professionalism, accuracy and empathy.
Key duties
- Provide frontline customer service across multiple channels
- Manage enquiries, complaints and service requests in internal systems
- Perform cashiering and reconciliation tasks
- Complete admin and back‑office support
- Maintain strong product and service knowledge
- Handle complex or difficult customer interactions professionally
- Experience in high‑volume customer service or call‑centre environments
- Strong communication and conflict‑resolution skills
- Confident using Microsoft Office and multiple systems
- Able to prioritise and manage competing tasks
- Additional languages an advantage
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Frequently asked questions
Who is hiring for the Customer Service Officer role?
Chandler Macleod is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Chandler Macleod is based in Broadmeadows, VIC, AU.
What does the Customer Service Officer role pay?
Chandler Macleod lists the Customer Service Officer role at up to AUD 37 per hour.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.