Case Handler

KC Group are recruiting Case Handlers on behalf of a leading housing and property maintenance organisation.

This is a temporary opportunity offering an hourly rate of £16.28 per hour, working full-time, Monday to Friday, with a hybrid working pattern.

We're looking for a Case Handler to take end-to-end ownership of housing hazard cases—ensuring reported issues are assessed promptly, prioritised by risk, and resolved safely within strict statutory timescales.

Key Responsibilities of the Case Handler role:

• Managing HHSRS and Awaab's Law cases from initial referral through to compliant, evidenced closure.
• Triaging reported hazards, assessing risk and customer vulnerability, and prioritising actions in line with legislation and policy.
• Raising, instructing, and coordinating repair works with contractors and internal teams to ensure works are delivered to standard and within statutory timescales.
• Coordinating proportionate interim measures—including decant arrangements where required—until a permanent resolution is achieved.
• Acting as the main point of contact for customers throughout their case, making early contact, managing expectations, and confirming access arrangements.
• Maintaining comprehensive, accurate case records and audit trails across internal IT systems.
• Reviewing evidence of completed works to verify hazards are fully resolved prior to case closure, escalating any delays or quality concerns.
• Assisting with Local Authority and Environmental Health liaison, tracking statutory notices and commitments through to completion.

To be considered for the Case Handler role:

• Experience managing housing repairs, property compliance, technical, or customer-focused cases from referral to resolution.
• Strong working knowledge of Awaab's Law, HHSRS, statutory repair obligations, and social housing regulatory requirements.
• Good technical judgement to assess property defects, safeguard customers, and implement interim measures.
• Excellent organisational, analytical, and case management skills, with the ability to balance competing priorities.
• Strong written and verbal communication skills, able to explain technical information clearly to customers, contractors, and colleagues.
• Strong IT skills with experience maintaining accurate records and clear compliance audit trails.
• Understanding of repairs quality assurance within a regulated social housing environment (desirable).
• Membership of, or willingness to work towards, a relevant professional body such as CIOB, RICS, or CIH (desirable).

Key information about the Case Handler role:

• £16.28 per hour.
• Full-time, Monday to Friday.
• Hybrid working available
• Temporary opportunity.
• Supportive team environment.
• Immediate start available.
• Potential for longer-term opportunities.

For more information, contact Reiss on 0121 705 0077 or at reiss@kateandco.com or candy@kateandco.com
Should your application be unsuccessful, your CV will be kept on file and considered for future suitable opportunities.