(Sr.) IT Support Specialist / IT Administrator

Aequor JD ·www.aequor.com

Location Waltham, MA
Type Full time
Level Senior
Source Shazamme
Customer Success IT & Infrastructure
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Aequor Technologies manages the Help Desk & IT support for major pharmaceutical clients in the Boston-Waltham, MA area.

We are seeking a (Sr.) IT Support Specialist / IT Administrator.
to provide the following services

Specific duties include but not limited to:

Deskside Support
  • Desktop hardware, OS, application management, Windows Defender ATP.
  • Network troubleshooting, MDF/IDF Patch cabling, Cisco Meraki, coordinating with ISP for diagnosis and resolution.
  • Level 1 and 2 support for printers, Interface with managed service vendor for printer
  • Mobile Email setup and configuration, sync troubleshooting and resolution.
  • Desktop installations/applications
  • Setup desks with desktop hardware, Moves, adds and changes, Configure/deploy new PCs, Box and ship equipment as needed, Coordinate with hardware vendor to arrange timely shipments
  • Maintain and manage local inventory and applications inventory and reporting
  • Maintain inventory of Desktops, peripherals, servers network and security equipment.
  • Yealink Conference Equipment & 6 Rooms with Tablet, Windows based Controller, Webcam & TV

Service Desk JD (Desired Azure and Share Point)
  • Handle incidents/requests via Email, Phone, Web, and Chat channels
  • Service Management & Ticketing System to monitor and manage queues
  • Email Clients, Office365, Browsers, Teams, Adobe, VPN, virtual desktops & standard SW - user access, updates, troubleshoot
  • Infrastructure Monitoring
  • Backup all O365 services using Backupify and Restore files as requested
  • Create mailboxes and Distribution lists, Remove or archive mailboxes, Modify distribution lists, Basic Teams sites and access
  • Identity management and access control file/folder permissions
  • Security Compliance report – Azure, MDM, Network, Vulnerability, Breach reports, Patch management reports.
  • SharePoint – L1/L2/L3 Support

Infrastructure Support (Emphasis on Share Point and Azure)
  • Create/modify/test/manage/retire Intune GPOs and Win10 Policies for new builds, Privileged Identity Management
  • Monitor and remediate compliance issues and Packaging/Testing/Distributing application packages
  • Monitor and Manage from Issue Tracking Tool.
  • AD Mgmt. Setup SSO (Azure) for new Apps
  • Troubleshooting and remediations Cloud or Server-Based Application
  • Security and distribution group management
  • Server and Network troubleshooting, Cisco Umbrella Security Monitoring and reporting.
  • Azure File Share, Roles/Access management and Services Monitoring and reporting
  • Security Sentinel maintenance and management, Firewall management
  • Setup & manage Queues & print servers in Azure
  • Azure-VDI installations or applications installed on Windows VDI

Minimum Education/experience:
  • Some degree or experience in a scientific discipline, engineering, or mathematics.
  • Support function experience within Pharmaceutical or scientific environment.
  • Minimum of 5 years of IT support experience within an industry.
  • Customer Service experience

Frequently asked questions

Who is hiring for the (Sr.) IT Support Specialist / IT Administrator role?
Aequor JD is hiring for the (Sr.) IT Support Specialist / IT Administrator position, a Shazamme client. Apply directly on the employer's career site.
Where is the (Sr.) IT Support Specialist / IT Administrator job located?
The (Sr.) IT Support Specialist / IT Administrator role with Aequor JD is based in Waltham, MA, US.
Is the (Sr.) IT Support Specialist / IT Administrator role full-time or contract?
This is a full time position at Aequor JD.
What experience level is the (Sr.) IT Support Specialist / IT Administrator role?
The (Sr.) IT Support Specialist / IT Administrator position is aimed at senior-level candidates.
How do I apply for the (Sr.) IT Support Specialist / IT Administrator role at Aequor JD?
Apply directly on Aequor JD's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct