Support Engineer_Tokyo
MLC GROUP IT ·www.mlc.shazamme.com
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Job Summary
The leading cyber security company in Japan is looking for client-side technical support engineer with strong Windows background to join our growing support team in Japan.
Duties/Responsibilities
- Troubleshooting of client side part of security solution (mainly Windows)
- Responsible for client-side customer requests under defined SLAs
- Escalating difficult cases if necessary
Requirements
Qualifications
- Excellent Windows (mostly 7, 8, 10) troubleshooting skills (e.g. Windows slowness, freezes)
- Knowledge of Windows services and boot process of Windows desktop machine (servers like IIS, MailEnable, Exchange etc. are _not_ needed)
- Clear understanding of investigation steps and the questions to ask customer during technical investigation
- Extensive experience supporting Japanese customers in Japanese (both phone and email)
- Superb knowledge of troubleshooting tools for Windows (process monitor, process explorer, etc.)
- Logical thinking
- Excellent communication skills
- Be able to explain highly technical things to the customers at various levels of technical knowledge
- Networking knowledge (TCP/IP), understanding different types of proxies
- Be able to troubleshoot networking problems with wireshark
- Able to work independently with minimum supervision while constantly providing feedback to the relevant stakeholders
- Enjoy learning new things and working in fast-paced environment
- Native Japanese language
- English (reading/writing) to be able to escalate issues to HQ support
- Ability to debug applications using Windows memory dump files
- Knowledge of remote package distribution software under Windows used in Japan (e.g. Skysea, etc.)
- Powershell scripting, WMI knowledge
- Ability to troubleshoot Mac and Linux services
- Understanding the basics of cyber security
Frequently asked questions
Who is hiring for the Support Engineer_Tokyo role?
MLC GROUP IT is hiring for the Support Engineer_Tokyo position, a Shazamme client. Apply directly on the employer's career site.
Where is the Support Engineer_Tokyo job located?
The Support Engineer_Tokyo role with MLC GROUP IT is based in US.
What does the Support Engineer_Tokyo role pay?
MLC GROUP IT lists the Support Engineer_Tokyo role at up to USD 13,000,000 per hour.
Is the Support Engineer_Tokyo role full-time or contract?
This is a full time position at MLC GROUP IT.
What experience level is the Support Engineer_Tokyo role?
The Support Engineer_Tokyo position is aimed at mid-level candidates.
How do I apply for the Support Engineer_Tokyo role at MLC GROUP IT?
Apply directly on MLC GROUP IT's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.