Member Services Specialist
People2People UK SF ·www.people2people.co.uk
Apply directCustomer Service Representative
An exciting opportunity has become available for a Customer Service Representative to join a well-established and growing organisation within the private health insurance sector. Based in Sydney, this is a permanent, full-time position offering a supportive team environment, genuine career development opportunities, and a hybrid working model once training is complete.
About the Role
As part of a high-performing Customer Service team, you'll be the first point of contact for both new and existing customers, delivering outstanding support across phone and email channels. You'll play a key role in creating positive customer experiences, providing tailored solutions, and building lasting relationships. You'll benefit from a structured onboarding program, ongoing mentorship, and continuous training, equipping you with the knowledge and skills needed to succeed and progress within the business.
Key Responsibilities
- Respond to customer enquiries via phone and email in a professional and timely manner
- Provide accurate and easy-to-understand information to support customer needs
- Maintain and update customer records across multiple systems
- Identify opportunities to enhance the customer experience and improve retention outcomes
- Develop strong knowledge of products, services, and internal processes
- Collaborate with team members to deliver exceptional service outcomes
- Participate in ongoing training and professional development initiatives
About You
You are a customer-centric professional who genuinely enjoys helping people and delivering exceptional service. You have strong communication skills, a positive attitude, and the ability to remain calm and solutions-focused when managing enquiries.
Skills & Experience
- Previous experience in customer service, contact centre, retail banking, health insurance, financial services, superannuation, or another customer-focused environment
- Excellent verbal and written communication skills
- A confident and professional phone manner with the ability to build rapport quickly
- Strong problem-solving skills and a proactive approach to customer enquiries
- High attention to detail and ability to navigate multiple systems simultaneously
- Experience using CRM systems and digital platforms
- Positive, resilient, and eager to learn
What's in it for You?
Competitive salary package of $75,000 + a potential annual bonus pending KPI's. Hybrid working arrangement with work-from-home flexibility following training. Extensive training, coaching, and ongoing career development. Join a supportive, inclusive, and collaborative team culture. Build valuable experience within the health insurance sector. Long-term career progression opportunities within a growing organisation.
Frequently asked questions
Who is hiring for the Member Services Specialist role?
People2People UK SF is hiring for the Member Services Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Member Services Specialist job located?
The Member Services Specialist role with People2People UK SF is based in Sydney, NSW, AU. The role is hybrid-friendly.
Is the Member Services Specialist role remote?
Yes — the Member Services Specialist position at People2People UK SF is hybrid. Candidates based in AU are preferred.
What does the Member Services Specialist role pay?
People2People UK SF lists the Member Services Specialist role at up to AUD 67,857 per year.
Is the Member Services Specialist role full-time or contract?
This is a full time position at People2People UK SF.
What experience level is the Member Services Specialist role?
The Member Services Specialist position is aimed at mid-level candidates.
How do I apply for the Member Services Specialist role at People2People UK SF?
Apply directly on People2People UK SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.