Field Services Technician

Nesco Resource ·nescoresource.com

Location Fairport, NY
Salary USD 55 / hour
Type Full time
Level Mid
Source Shazamme
Information Technology 26-30770
Apply direct

US CITIZEN ONLY.
Position Overview

We are seeking a hands-on Field Services Technician to provide onsite IT support at a manufacturing facility in Fairport, NY. This position focuses on troubleshooting hardware, software, network connectivity, and end-user technical issues.

The ideal candidate has experience supporting Windows environments, diagnosing hardware problems, managing IT service tickets, and assisting employees with their day-to-day technology needs.

Key Responsibilities

Desktop and End-User Support

  • Troubleshoot Windows 7, 10, and 11 operating systems and Microsoft Office applications, including Microsoft 365.

  • Diagnose and repair desktops, laptops, peripherals, and other IT hardware.

  • Image, configure, deploy, and maintain computers.

  • Install and troubleshoot software, security applications, printers, and drivers.

  • Support Active Directory, cloud applications, and corporate mobile devices.

  • Troubleshoot Cisco VPN connectivity and browser-related issues.

  • Identify and help resolve malware, virus, and endpoint security issues.

IT Service Management

  • Manage incidents and service requests through ServiceNow.

  • Document troubleshooting steps, resolutions, and ticket updates.

  • Escalate complex technical issues to the appropriate support teams.

  • Coordinate customer appointments and follow up on outstanding issues.

  • Maintain hardware inventory and support asset lifecycle management.

Conference Room and Meeting Support

  • Troubleshoot conference room audio, video, and display equipment.

  • Provide technical support for meetings and corporate events.

  • Coordinate with internal IT teams to resolve equipment and connectivity problems.

Smart Hands and Infrastructure Support

  • Install, remove, replace, and troubleshoot IT hardware components.

  • Power cycle servers, network equipment, and other IT devices when directed.

  • Provide physical assistance to remote infrastructure and network teams.

  • Assist with equipment shipping, receiving, procurement, and vendor coordination.

  • Support IP telephony devices and basic network-related troubleshooting.

Required Qualifications

  • High school diploma or GED with relevant IT experience.

  • At least 1–3 years of hands-on hardware troubleshooting and repair experience beyond basic computer imaging and deployment.

  • Experience supporting Microsoft Windows and Office applications.

  • Familiarity with Active Directory and basic network troubleshooting.

  • Experience installing, configuring, and supporting IT equipment.

  • Strong customer service, communication, and troubleshooting skills.

  • Ability to manage multiple service requests in a fast-paced environment.

  • U.S. citizenship.

  • Ability to work fully onsite in Fairport, NY.

Preferred Qualifications

  • Associate degree in Information Technology or a related field.

  • ServiceNow experience.

  • CompTIA A+, Network+, Server+, Cloud+, Mobility+, or IT Fundamentals certification.

  • Experience supporting manufacturing environments.

Additional Information

The technician may be assigned to different facilities depending on business needs. Occasional travel and on-call support may be required.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Frequently asked questions

Who is hiring for the Field Services Technician role?
Nesco Resource is hiring for the Field Services Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Field Services Technician job located?
The Field Services Technician role with Nesco Resource is based in Fairport, NY, US.
What does the Field Services Technician role pay?
Nesco Resource lists the Field Services Technician role at up to USD 55 per hour.
Is the Field Services Technician role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Field Services Technician role?
The Field Services Technician position is aimed at mid-level candidates.
How do I apply for the Field Services Technician role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct