Internal Sales Support UPS Specialist

Internal Sales Support UPS Specialist

We are seeking a customer-focused and technically minded Internal Sales Support Specialist to join a growing team in Sydney, supporting the sales of Uninterruptible Power Supply (UPS) systems and critical power solutions.

In this role, you will be a key liaison between the sales team, customers, distributors, resellers, and internal departments.
You will provide technical advice, prepare accurate quotations, interpret customer specifications and tender requirements, and recommend suitable power protection solutions.
Working closely with the sales and operations teams, you will help manage sales opportunities from initial enquiry through to quotation, follow-up, and order completion, ensuring excellent customer service and contributing to overall sales performance.

Key Responsibilities:

• Respond to technical enquiries from end users and disributers.
• Prepare accurate quotations, technical proposals, product brochures, and specifications for UPS systems and associated power protection equipment.
• Assist with UPS sizing, battery sizing, power conditioners, maintenance bypass switches, and UPS status indicator sizing.
• Review customer specifications and tender documents to develop compliant and technically appropriate solutions.
• Support the sales process from initial enquiry through to quotation, negotiation, follow-up, and order placement.
• Participate in customer meetings, product presentations, and technical discussions to support sales opportunities.
• Proactively follow up quotations and sales leads to maximise conversion rates and achieve sales targets.
• Manage incoming phone calls and emails, ensuring timely and professional responses to customer enquiries.
• Occasionally visit customer sites to assess technical requirements and prepare accurate, fit-for-purpose quotations.
• Maintain accurate records in the CRM and other internal databases and systems.
• Prepare weekly and monthly sales reports, analyse sales performance, and provide relevant insights to management.
• Collaborate with sales, operations, and other departments to support business activities and resolve customer issues.
• Assist with operational tasks and overflow work as required, providing support across the wider team.

Skills, Qualifications & Experience:

• Previous experience in internal sales support, technical sales, or a similar customer-facing role within the UPS, electrical or power protection.
• Experience preparing technical quotations, reviewing tenders, interpreting specifications, and recommending suitable products or solutions.
• Understanding of UPS systems, battery configurations, power conditioning equipment, and associated accessories is highly desirable.
• Strong written and verbal communication skills, with the ability to explain technical information clearly to customers and colleagues.
• Confidence in participating in technical meetings, product presentations, and customer discussions.
• Excellent customer service and relationship-building skills.
• Strong organisational skills, with the ability to manage multiple enquiries, prioritise competing deadlines, and work effectively under pressure.
• Strong analytical and problem-solving skills, with attention to detail and commercial awareness.
• Experience preparing sales reports and analysing sales data.
• A collaborative, proactive approach and willingness to occasionally attend customer sites when required.

On Offer

• The opportunity to develop your technical and commercial expertise in the critical power and UPS industry.
• A collaborative working environment with close interaction across sales, technical, and operations teams.
• Opportunities to build long-term customer relationships and contribute directly to business growth.

If you are technically minded, customer-focused, and enjoy supporting sales through practical solutions and excellent service, we would like to hear from you.
Please submit your CV and a brief cover letter outlining your relevant experience and suitability for the role.
Unforunately this role doesn't come with sponsorship, full working rights in Australia are essential.