Product Development Manager

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Information Technology sector to hire a Manager, Product Development. This opportunity is based in Kuala Lumpur, Malaysia.

Position Overview

Lead the planning, execution, and performance of digital products and technology-enabled services, ensuring alignment with business objectives, regulatory requirements, and customer needs.

Drive product strategy, roadmap execution, stakeholder alignment, and continuous improvement initiatives to support business growth and operational excellence.

Key Responsibilities

Product Strategy & Roadmap Ownership

• Define and own the product roadmap for assigned digital products and service offerings.
• Prioritise product enhancements, features, and system improvements based on business needs and stakeholder input.
• Ensure alignment between product direction, revenue objectives, and regulatory requirements.
• Approve functional requirements, testing scope, and product changes prepared by the product team.
• Oversee product pricing strategy, packaging, and market positioning.

Product Development & Execution Oversight

• Lead Product Executives in executing roadmap and enhancement initiatives.
• Provide direction on enhancement requests and ensure effective prioritisation.
• Monitor development progress, risks, dependencies, and issue resolution.
• Ensure proper documentation standards are maintained, including requirements, test scenarios, and product documentation.
• Ensure accurate tracking of service requests, enhancements, and operational changes.

Testing, Deployment & Release Governance

• Oversee SIT, UAT, and FAT planning and execution.
• Approve testing outcomes, sign-offs, and deployment readiness.
• Ensure proper defect management and issue resolution prior to production release.
• Lead deployment planning, release strategy, and post-launch monitoring activities.
• Ensure successful execution of product launches and market readiness initiatives.

Stakeholder Management & Cross-Functional Leadership

• Act as the primary point of accountability for all product-related matters.
• Manage communication with internal stakeholders across Technology, Quality Assurance, Operations, Compliance, and Business functions.
• Ensure timely reporting of product status, risks, milestones, and delivery progress.
• Align business, technical, and operational teams towards common objectives.
• Escalate critical issues and provide effective resolution strategies.

Compliance, Risk & Governance

• Ensure products and processes comply with applicable regulatory, security, and governance requirements.
• Maintain appropriate governance controls and operational standards.
• Collaborate with security and compliance stakeholders to ensure audit readiness.
• Ensure product and system changes do not compromise integrity, confidentiality, or operational trust.

Operational Performance & Continuous Improvement

• Monitor product performance, system stability, and service delivery quality.
• Identify improvement opportunities and drive optimisation initiatives.
• Ensure product documentation, pricing, and feature information remain accurate and up to date.
• Review operational performance reports and ensure service KPIs are achieved.

Team Leadership & Management

• Lead and manage Product Executives and product-related teams.
• Provide coaching, task prioritisation, and performance oversight.
• Ensure clear delegation of responsibilities and accountability.
• Support team development and capability-building initiatives.

Client & Market Support

• Support key client engagements related to product offerings.
• Ensure product positioning and awareness initiatives align with business objectives.
• Provide input into marketing strategies and product communications.

Key Requirements

Qualifications & Experience

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5-8 years of experience in Product Management, Product Development, Digital Product Delivery, or related roles.
• Proven experience managing product roadmaps, system enhancements, and product lifecycles.
• Experience leading cross-functional teams within technology-driven environments.
• Prior people management or team leadership experience is highly preferred.

Technical / Functional Expertise

• Strong experience in product strategy, roadmap management, and product lifecycle management.
• Experience with requirements gathering, User Requirement Specifications (URS), testing governance, and release management.
• Knowledge of SIT, UAT, FAT, deployment planning, and post-launch support processes.
• Understanding of product pricing, packaging, positioning, and go-to-market coordination.
• Experience working with Technology, QA, Operations, Security, Compliance, and Business stakeholders.
• Familiarity with governance, audit, risk management, and regulatory compliance requirements.
• Strong knowledge of digital platforms, enterprise applications, or technology-enabled service environments.
• Experience analysing operational KPIs and driving continuous improvement initiatives.

Soft Skills & Leadership Competencies

• Strong leadership and people management capabilities.
• Excellent stakeholder management and communication skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to influence and align cross-functional teams.
• Strong organisational, planning, and prioritisation skills.
• Ability to manage multiple initiatives within a fast-paced environment.
• Commercially aware with a customer-centric mindset.
• High attention to detail and governance standards.