Customer Support Specialist with Portuguese and English language - relocation to Varna

Sutherland Global ·jobs.sutherlandglobal.com

Location Varna, Varna, Bulgaria, //3, Bulgaria
Type Full time
Level Mid
Source Shazamme
Technology
Apply direct

Company Description:

About us!

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism.

Join us in our office where ideas flow and teamwork thrives!

Job Description:

  • Respond to customer inquiries via voice, chat, and email
  • Accurately document all customer interactions and case details in the CRM system
  • Follow communication procedures, guidelines, and policies.
  • Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
  • Navigating multiple systems simultaneously

Qualifications:

  • Native knowledge of Portuguese (C2) and good command of English (B2)
  • Excellent written and verbal communication skills
  • Strong computer literacy and the ability to navigate multiple systems and platforms with ease
  • Strong attention to detail and the ability to follow processes and guidelines accurately
  • Previous experience in a customer support or customer-facing role is an advantage
  • Willingness to work on shifts

Additional Information:

  • Relocation package to Varna
  • Joining bonus 
  • Work from our Varna office
  • 21 days of paid annual leave
  • Additional health and life insurance
  • Meal and gift vouchers
  • Employee recognition programs
  • Individual training for professional development
  • Clear career prospects with internal promotion opportunities
  • Modern and pleasant work environment with cozy relaxation areas

Frequently asked questions

Who is hiring for the Customer Support Specialist with Portuguese and English language - relocation to Varna role?
Sutherland Global is hiring for the Customer Support Specialist with Portuguese and English language - relocation to Varna position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Support Specialist with Portuguese and English language - relocation to Varna job located?
The Customer Support Specialist with Portuguese and English language - relocation to Varna role with Sutherland Global is based in Varna, US.
Is the Customer Support Specialist with Portuguese and English language - relocation to Varna role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer Support Specialist with Portuguese and English language - relocation to Varna role?
The Customer Support Specialist with Portuguese and English language - relocation to Varna position is aimed at mid-level candidates.
How do I apply for the Customer Support Specialist with Portuguese and English language - relocation to Varna role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct