Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts

Sutherland Global ·jobs.sutherlandglobal.com

Location Sofia, Sofia City Province, Bulgaria, 23, Bulgaria
Work type Remote
Type Full time
Level Mid
Source Shazamme
Technology Full-time
Apply direct

Company Description:

About Us:
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

Job Description:

About the role: 

We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses. This is a non-voice role, meaning all communication is handled via chat and email—no phone support required.

  • Location: Fully Remote
  • Schedule: Late & Night Shifts (6:00 PM – 2:00 AM / 9:00 PM – 5:00 AM EET)
  • Working Days: Monday to Sunday (rotational schedule)

Key Responsibilities: 

  • Provide technical support to customers via chat and email
  • Troubleshoot issues related to AR glasses and associated software
  • Deliver clear, accurate, and timely solutions
  • Maintain a high level of customer satisfaction
  • Collaborate with team members to resolve complex cases

Qualifications:

 Requirements

  • Fluent English (C1 level) – both written and verbal
  • Previous experience in customer support or technical support is a strong advantage
  • Strong problem-solving and communication skills
  • Ability to work effectively in a team-oriented environment
  • Comfortable working late and night shifts

    Additional Information:

     What We Offer

    • Fully remote work environment
    • Opportunity to work with cutting-edge AR technology
    • Supportive and collaborative team culture
    • Career development opportunities
    • Competitive salary and performance-based bonuses
    • Additional health insurance
    • Food vouchers

    If you're passionate about technology and enjoy helping others, we’d love to hear from you!

    Frequently asked questions

    Who is hiring for the Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts role?
    Sutherland Global is hiring for the Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts position, a Shazamme client. Apply directly on the employer's career site.
    Where is the Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts job located?
    The Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts role with Sutherland Global is based in Sofia, US. The role is remote-friendly.
    Is the Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts role remote?
    Yes — the Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts position at Sutherland Global is remote. Candidates based in US are preferred.
    Is the Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts role full-time or contract?
    This is a full time position at Sutherland Global.
    What experience level is the Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts role?
    The Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts position is aimed at mid-level candidates.
    How do I apply for the Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts role at Sutherland Global?
    Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
    Apply direct