Customer Service Manager
Wow Recruitment Idibu ·www.wowrecruitment.com.au
Apply direct
Customer Experience Manager
WOW Recruitment are searching for a Team Leader or Customer Service Manager looking to take their next step. This is an opportunity to join a well-established eCommerce and gifting business in a Customer Experience Manager position, overseeing customer service operations across multiple brands.
This role will suit someone who enjoys balancing leadership with day-to-day involvement - someone who can roll up their sleeves while also driving meaningful operational improvements. You’ll play a key role in shaping the customer experience function, introducing stronger reporting and accountability.
What’s in it for you?
WOW Recruitment are searching for a Team Leader or Customer Service Manager looking to take their next step. This is an opportunity to join a well-established eCommerce and gifting business in a Customer Experience Manager position, overseeing customer service operations across multiple brands.
This role will suit someone who enjoys balancing leadership with day-to-day involvement - someone who can roll up their sleeves while also driving meaningful operational improvements. You’ll play a key role in shaping the customer experience function, introducing stronger reporting and accountability.
What’s in it for you?
- Opportunity to make a genuine impact and shape the Customer Experience function
- The ability to drive change and influence senior leadership
- Join a business that's growing year on year
- Staff product discounts
- Parking onsite
- Bonuses
- Leading and developing a team of 4 Customer Service professionals, creating greater structure, accountability and engagement
- Managing customer experience and ticket management across three brands
- Handling customer complaints and escalations while improving service outcomes
- Introducing better customer experience processes, efficiencies and operational improvements
- Building dashboards, reporting and meaningful CX metrics/KPIs to improve visibility and performance
- Working closely with senior leadership, contributing ideas and recommendations to improve customer outcomes
- Supporting customer enquiries and phones when required in a hands-on role
- Overseeing light office administration including supplies and team event coordination
- Navigating a fast-paced peak trading environment during the Christmas period
- An experienced Customer Service Team Leader/Manager with a track record of leading great teams
- Someone who enjoys building structure, processes and accountability in evolving environments
- Comfortable balancing strategy with a hands-on approach to day-to-day operations
- Experienced using customer service and eCommerce systems such as Gorgias, Zendesk, Shopify, Klaviyo
- Confident working with reporting, dashboards, metrics and service improvement initiatives
- Resilient, adaptable and able to thrive in high-volume, fast-paced environments
- Comfortable influencing stakeholders and contributing ideas at a leadership level
Frequently asked questions
Who is hiring for the Customer Service Manager role?
Wow Recruitment Idibu is hiring for the Customer Service Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Manager job located?
The Customer Service Manager role with Wow Recruitment Idibu is based in Belrose, NSW, AU.
What does the Customer Service Manager role pay?
Wow Recruitment Idibu lists the Customer Service Manager role at AUD 85,000–100,000 per year.
Is the Customer Service Manager role full-time or contract?
This is a full time position at Wow Recruitment Idibu.
What experience level is the Customer Service Manager role?
The Customer Service Manager position is aimed at mid-level candidates.
How do I apply for the Customer Service Manager role at Wow Recruitment Idibu?
Apply directly on Wow Recruitment Idibu's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.