Service Delivery Manager

Meritus ·www.meritustalent.com

Location Woking, Surrey, England
Salary GBP 80,000 - 90,000 / year
Type Full time
Level Mid
Source Shazamme
Technology
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MERITUS are recruiting for a DV Cleared Service Delivery Manager to join our client in Woking in a permanent position as they continue growing their operation.

SERVICE DELIVERY MANAGER - UP TO £90,000 PER ANNUM + BONUS - WOKING - DV CLEARED - MOD FOCUSED - FAST MOVING PROCESS - SECTOR: Defence

Our client, a leading engineering and technology organisation operating across defence and national security, is seeking an experienced Service Delivery Manager to join their team.

This role involves managing customer support services, coordinating internal teams and suppliers, and ensuring high levels of customer satisfaction across UK and international customers.

Key Responsibilities:

  • Manage customer support, incidents, escalations and service delivery.
  • Oversee service contracts, budgets, forecasting and invoicing.
  • Lead service reviews, change management and customer-facing CABs.
  • Support bids and tenders, including cost estimates and technical proposals.
  • Drive continuous improvement and maintain strong customer relationships.

Key Requirements:

  • Experience in service delivery or project management within a regulated environment.
  • Background in defence, national security or related sectors.
  • Strong stakeholder management, leadership and financial management skills.
  • Knowledge of ITIL (v3/v4).
  • Experience supporting bids and through-life support standards.

Frequently asked questions

Who is hiring for the Service Delivery Manager role?
Meritus is hiring for the Service Delivery Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Delivery Manager job located?
The Service Delivery Manager role with Meritus is based in Woking, GB.
What does the Service Delivery Manager role pay?
Meritus lists the Service Delivery Manager role at GBP 80,000–90,000 per year.
Is the Service Delivery Manager role full-time or contract?
This is a full time position at Meritus.
What experience level is the Service Delivery Manager role?
The Service Delivery Manager position is aimed at mid-level candidates.
How do I apply for the Service Delivery Manager role at Meritus?
Apply directly on Meritus's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct