Service Systems Engineer – Surgical Robotics (Orthopedic Focus)

Service Systems Engineer – Surgical Robotics

9 Months Contract Austin, TX

Duties

Design for Serviceability (Client) in Surgical Robotics

• Define and enforce Client requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components.

• Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).

• Conduct serviceability FMEAs and validate service life cycle.

• Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases.

• Specify and validate built-in diagnostics, and telemetry.

• Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process.

• Plan and execute verification protocols.

Field Service Workflow

• Design service workflows that minimize disruption.

• Service readiness for new robotic platforms prior to commercial launch.

• Collaborate with engineering in defining installation, maintenance and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations.

• Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues.

Customer Experience

• Capture Voice of Field Service Engineer and support agents to inform service design prioritizing speed, clarity, and confidence.

• Collaborate with Training to create competency-based learning paths for technicians servicing robotic systems in OR environments.

Regulatory, Reliability & Compliance

• Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment.

• Support post-market surveillance and feed reliability insights into product and service roadmaps.

Skills

Qualifications

Required

• Familiarity with FDA regulations, ISO 13485, and IEC standards.

• Technical writing skills for service manuals.

• Project management experience.

• Ability to communicate technically with team members.

Preferred

• Experience with Client, DHF, and FMEA.

• Lean Six Sigma or equivalent continuous improvement certification.

• Knowledge of industry practices. Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.

• Experience in process development.

• Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence.

• Experience with the proper use of common inspection tools, test equipment, and visual standards.

Core Competencies

• Systems Thinking & Cross-Functional Collaboration

• Customer Empathy in High-Stakes Environments

• Customer Service Oriented

• Regulatory Compliance & Documentation Excellence

• Robotics Serviceability & Diagnostic Design

• Change Management & Training Enablement

Education

• Bachelor's in Mechanical, Electrical, Robotics, or Biomedical Engineering.

• 1-3 years in service engineering or field service for complex electromechanical systems (preferably surgical robotics or medical devices).
  
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