Senior Systems Support Engineer
Nesco Resource ·nescoresource.com
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Role Overview:
The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support across the Pleasanton and Santa Clara campuses, as well as remote external sites.
Networking Support (Core Focus):
Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders.
Instrument & Systems Support:
Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades.
Documentation & Coordination:
Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders.
Training & Development:
Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members.
Education & Experience:
Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.
Safety & Compliance: Strictly complies with all safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support across the Pleasanton and Santa Clara campuses, as well as remote external sites.
Networking Support (Core Focus):
Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders.
Instrument & Systems Support:
Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades.
Documentation & Coordination:
Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders.
Training & Development:
Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members.
Education & Experience:
Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent.
Safety & Compliance: Strictly complies with all safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Senior Systems Support Engineer role?
Nesco Resource is hiring for the Senior Systems Support Engineer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Systems Support Engineer job located?
The Senior Systems Support Engineer role with Nesco Resource is based in Pleasanton, CA, US. The role is remote-friendly.
Is the Senior Systems Support Engineer role remote?
Yes — the Senior Systems Support Engineer position at Nesco Resource is remote. Candidates based in US are preferred.
What does the Senior Systems Support Engineer role pay?
Nesco Resource lists the Senior Systems Support Engineer role at USD 75–80 per hour.
Is the Senior Systems Support Engineer role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Senior Systems Support Engineer role?
The Senior Systems Support Engineer position is aimed at senior-level candidates.
How do I apply for the Senior Systems Support Engineer role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.