Customer Service Representative(Manufacturing)
Nesco Resource ·nescoresource.com
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JOB DUTIES:
Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
Respond to customer inquiries regarding products, provide quotes and handle order entry.
Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.
SKILLS & EXPERIENCE:
Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
Respond to customer inquiries regarding products, provide quotes and handle order entry.
Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.
SKILLS & EXPERIENCE:
Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Customer Service Representative(Manufacturing) role?
Nesco Resource is hiring for the Customer Service Representative(Manufacturing) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative(Manufacturing) job located?
The Customer Service Representative(Manufacturing) role with Nesco Resource is based in Poway, CA, US.
What does the Customer Service Representative(Manufacturing) role pay?
Nesco Resource lists the Customer Service Representative(Manufacturing) role at up to USD 25 per hour.
Is the Customer Service Representative(Manufacturing) role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Customer Service Representative(Manufacturing) role?
The Customer Service Representative(Manufacturing) position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative(Manufacturing) role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.