Operations Manager – Complex Care

Operations Manager – Complex Care London & Bedfordshire £70,000 - £80,000 + Benefits The Opportunity We are seeking an experienced Nurse Qualified Operations Manager to oversee a portfolio of care homes supporting individuals with complex needs, including mental health conditions, complex dementia, nursing requirements, DoLS-related care, and behaviours that challenge. This role requires a proven operational leader who has progressed through the care home sector, with previous experience as a Registered Manager and a successful track record operating at multi-site level. You will provide strategic and operational leadership across a portfolio of services, ensuring exceptional standards of care, compliance, and performance. Key Responsibilities Provide operational oversight across a portfolio of care homes in London and Bedfordshire Support and develop Home Managers to achieve excellence in care delivery Drive CQC compliance and continuous quality improvement Monitor occupancy, budgets, staffing, and overall operational performance Lead safeguarding, governance, and risk management processes Support services caring for residents with complex dementia, mental health needs, nursing requirements, and behaviours that challenge Implement service improvement initiatives and operational best practice Build strong relationships with residents, families, professionals, and regulatory bodies Support homes through periods of change, growth, and transformation About You Registered Nurse (RGN/RMN) qualification is essential Previous experience as a Registered Manager within a nursing or residential care home Current or recent experience as an Operations Manager Strong knowledge of CQC regulations, safeguarding, governance, and quality frameworks Experience supporting services with complex dementia, mental health, and nursing needs Proven ability to improve performance across multiple homes Commercially aware with experience managing budgets, occupancy, and service performance Strong leadership skills with a hands-on and supportive management style A track record of successfully supporting and developing Home Managers What's on Offer? Salary of £70,000 - £80,000 Competitive benefits package Opportunity to lead and influence a growing portfolio of specialist services Supportive senior leadership team Ongoing professional development The opportunity to make a genuine impact across multiple care homes and services This role is ideal for a seasoned care professional who has extensive experience within nursing home environments, understands the complexities of mental health and dementia care, and is confident leading services through growth, change, and improvement. Our Promise: At New Way Recruitment, we believe in Heart-Led Hiring in Care. Guided by our ethos of “Recruiting with Care, Placing with Purpose”, we are committed to a recruitment experience where compassion meets opportunity. Our promise is simple: a heart-led, confidential, and individually tailored approach for every candidate and client we support. You can be assured that our team handles every step of the process with integrity, understanding, and genuine care. If you’re considering your next move and this job sounds like something you would be interested in then please don’t hesitate to get in touch - we’re here to help. INDHP