Customer Support
Aequor JD ·www.aequor.com
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Actual Job Title: Customer Support (Contract)
About the opportunity
We are a national veterinary clinical diagnostics network focused on advancing the
reference laboratory experience. Our team is made up of friendly, motivated, and highly collaborative business and veterinary professionals committed to delivering dependable service and meaningful support to customers and the practices they serve.This is a hands-on contract role for a customer-focused professional who enjoys helping people, coordinating moving parts, and delivering an exceptional service experience. You will support new and existing customers as they begin using specialized services, while partnering with internal teams and external courier providers to keep each account on track.
What you'll do
Support UPS and courier label printing, shipment coordination
Guide new and existing customers through onboarding and account setup, helping create a smooth path to first success.
Ensure welcome letters, supplies, and requisition forms are received, and the courier/UPS process is set up for client timely
Collaborate with the Logistics team to assign the correct courier service and coordinate next steps.
Work closely with UPS and courier vendors on daily investigations, service questions, and follow-up actions.
Collaborate closely with internal teams including Sales, Marketing, Finance, Lap Ops, Medical, Logistics, Customer Service Management to ensure full review of account information and client concerns
Submit quality tickets on behalf of Customer Service to the Quality Investigative Team and ensure timely resolution and follow-up
Generate and analyze reports to review account-related concerns, partnering with specialized customer service teams to address logistical, lab, medical, billing, turnaround time, and other related issues
Investigate and resolve customer concerns based on identified trends with practical resolutions.
Maintain organized, timely follow-up on customer requests
Perform other duties as assigned by Customer Service Management Team
What you'll bring
A friendly, welcoming approach to helping people and a strong, professional phone presence.
Excellent written and verbal communication skills, with the ability to connect with customers and deliver extraordinary service.
Strong attention to detail, organization, and follow-through when managing multiple customer requests.
Excellent problem-solving skills, with the ability to research an issue, understand the findings, and explain the resolution clearly even when a defined process is not yet available.
Ability to understand and explain general logistical processes and resolution paths to internal and external stakeholders.
High school diploma required; an associate or bachelor's degree is highly preferred.
At least one year of experience in customer service, account support, logistics, laboratory operations, healthcare services, or a related environment preferred; equivalent experience will be considered.
Proficiency with Microsoft Office and web-based applications. Experience with CRM, ERP, laboratory information, or similar business systems is a plus.
Success in this role
You are responsive, curious, and dependable. You take ownership of customer questions, collaborate easily across teams, and keep stakeholders informed until the work is complete. If you enjoy making complex processes feel simple for customers, this opportunity may be a strong fit.
Education & Experience
GED/HS Diploma,
1-2 years of experience; Veterinarian or Medical clinic background a plus
Microsoft Office, basic understanding of Excel
Preferred Locations:
Dallas Texas
Seattle Washington
Louisville, Kentucky
About the opportunity
We are a national veterinary clinical diagnostics network focused on advancing the
reference laboratory experience. Our team is made up of friendly, motivated, and highly collaborative business and veterinary professionals committed to delivering dependable service and meaningful support to customers and the practices they serve.This is a hands-on contract role for a customer-focused professional who enjoys helping people, coordinating moving parts, and delivering an exceptional service experience. You will support new and existing customers as they begin using specialized services, while partnering with internal teams and external courier providers to keep each account on track.
What you'll do
Support UPS and courier label printing, shipment coordination
Guide new and existing customers through onboarding and account setup, helping create a smooth path to first success.
Ensure welcome letters, supplies, and requisition forms are received, and the courier/UPS process is set up for client timely
Collaborate with the Logistics team to assign the correct courier service and coordinate next steps.
Work closely with UPS and courier vendors on daily investigations, service questions, and follow-up actions.
Collaborate closely with internal teams including Sales, Marketing, Finance, Lap Ops, Medical, Logistics, Customer Service Management to ensure full review of account information and client concerns
Submit quality tickets on behalf of Customer Service to the Quality Investigative Team and ensure timely resolution and follow-up
Generate and analyze reports to review account-related concerns, partnering with specialized customer service teams to address logistical, lab, medical, billing, turnaround time, and other related issues
Investigate and resolve customer concerns based on identified trends with practical resolutions.
Maintain organized, timely follow-up on customer requests
Perform other duties as assigned by Customer Service Management Team
What you'll bring
A friendly, welcoming approach to helping people and a strong, professional phone presence.
Excellent written and verbal communication skills, with the ability to connect with customers and deliver extraordinary service.
Strong attention to detail, organization, and follow-through when managing multiple customer requests.
Excellent problem-solving skills, with the ability to research an issue, understand the findings, and explain the resolution clearly even when a defined process is not yet available.
Ability to understand and explain general logistical processes and resolution paths to internal and external stakeholders.
High school diploma required; an associate or bachelor's degree is highly preferred.
At least one year of experience in customer service, account support, logistics, laboratory operations, healthcare services, or a related environment preferred; equivalent experience will be considered.
Proficiency with Microsoft Office and web-based applications. Experience with CRM, ERP, laboratory information, or similar business systems is a plus.
Success in this role
You are responsive, curious, and dependable. You take ownership of customer questions, collaborate easily across teams, and keep stakeholders informed until the work is complete. If you enjoy making complex processes feel simple for customers, this opportunity may be a strong fit.
Education & Experience
GED/HS Diploma,
1-2 years of experience; Veterinarian or Medical clinic background a plus
Microsoft Office, basic understanding of Excel
Preferred Locations:
Dallas Texas
Seattle Washington
Louisville, Kentucky
Frequently asked questions
Who is hiring for the Customer Support role?
Aequor JD is hiring for the Customer Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Support job located?
The Customer Support role with Aequor JD is based in Louisville, US.
What does the Customer Support role pay?
Aequor JD lists the Customer Support role at USD 22–25 per hour.
Is the Customer Support role full-time or contract?
This is a full time position at Aequor JD.
What experience level is the Customer Support role?
The Customer Support position is aimed at mid-level candidates.
How do I apply for the Customer Support role at Aequor JD?
Apply directly on Aequor JD's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.