Data Engineer

Data Analyst

Overview

An immediate opportunity is available for a Data Analyst to support a high-priority data initiative involving call center operations. This role will analyze and organize operational data, work with API-driven information, and translate complex datasets into accurate, actionable insights. The successful candidate will collaborate closely with a team supporting call center contractors and bring strong technical expertise in Python, Snowflake, and SQL Server.

Required Skills

• 7–10 years of experience with Python
• 7–10 years of experience writing Snowflake SQL
• 7–10 years of experience with SQL Server SQL
• Experience as a Call Center Data Analyst or in a closely related analytical role
• Experience working with REST APIs
• Strong data analysis, reporting, and problem-solving abilities
• Ability to work independently while collaborating effectively with operational and technical teams
• Strong attention to detail and commitment to data accuracy

Nice-to-Have Skills

• Experience in the banking or credit union industry
• Experience supporting call center performance, operations, or workforce data
• Experience integrating and analyzing data from multiple systems
• Familiarity with data projects involving contractor-supported operations

Preferred Education and Experience

• Preferred experience includes a strong background in data analysis, with emphasis on Python, Snowflake, SQL Server, REST APIs, and call center data.
• A specific educational background was not provided for this position.

Other Requirements

• Engagement: Project-based contract expected to last approximately 3–4 months
• Work arrangement: Remote or onsite status was not specified in the provided job details.
• Ability to collaborate closely with four call center contractors and other project stakeholders
• Availability to support an urgent, high-priority project
• No specific certifications or travel requirements were provided.