Research Desktop Support Analyst
Talent Groups ·www.talentgroups.com
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Duration: 2 months
Job Description
#LI-Onsite
Job Description
- Position provides technical support to the client research community members and affiliates in the area by researching and answering questions and troubleshooting problems that are not addressed in client or Service Desk documentation, or that require specialized expertise and technical access in the client basic and social science departments.
- Exercises judgment and creativity in technical problem-solving.
- May provide technical consultation to students, staff, or faculty.
- May create technical and process documentation for clients and for the Service Desk.
- Assists with identifying and escalating system problems, closely coordinates client solutions with related IT groups, and maintains a high level of effectiveness and professionalism.
- Monitors the team work queue and helps distribute team work under supervisor guidance.
- Responds in a timely way to requests via remote support tools, telephone, email, the ticketing system, as well as in person.
- Strives to achieve resolution of client issues and response to client requests within established service levels, and follows all record-keeping standards.
- Leverages the Asset Lifecycle Management group where possible for repeatable provisioning, maintenance, and deprovisioning tasks, while still coordinating and fulfilling high-touch client support tasks relating to research departments.
- Supports “Internet of Things” (IOT) that support research activities, enterprise and locally used discipline-specific research software, IT security and exception processes, loaner devices, telephones and voice mail, and networking, specialized IT policies and procedures in the laboratory environment, recommended data transfer and storage services.
- Responsible for software and hardware vendor escalations.
- Updates supervisor on status of projects and technical issues.
- Provides cross functional support of team members in related IT support groups, and performs other duties as assigned.
#LI-Onsite
Frequently asked questions
Who is hiring for the Research Desktop Support Analyst role?
Talent Groups is hiring for the Research Desktop Support Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Research Desktop Support Analyst job located?
The Research Desktop Support Analyst role with Talent Groups is based in Boston, MA, US. The role is remote-friendly.
Is the Research Desktop Support Analyst role remote?
Yes — the Research Desktop Support Analyst position at Talent Groups is remote. Candidates based in US are preferred.
What does the Research Desktop Support Analyst role pay?
Talent Groups lists the Research Desktop Support Analyst role at USD 40–45 per hour.
Is the Research Desktop Support Analyst role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Research Desktop Support Analyst role?
The Research Desktop Support Analyst position is aimed at mid-level candidates.
How do I apply for the Research Desktop Support Analyst role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.