Workplace Operations Associate

Workplace Operations Associate

Overview

Be the welcoming presence and operational heartbeat of a dynamic New York City workplace. As a Workplace Operations Associate, you’ll create seamless, hospitality-focused experiences for employees, candidates, clients, and guests while keeping the office organized, well-stocked, and running smoothly.

From managing the front desk and visitor experience to coordinating vendors, supporting workplace events, and resolving day-to-day facilities needs, you’ll play a hands-on role in shaping an engaging and productive office environment. This is an ideal opportunity for a proactive, people-focused professional who enjoys variety, thrives in a high-energy setting, and takes pride in making the workplace experience exceptional.

Required Skills

• Exceptional customer service, hospitality, and communication skills
• Warm, professional, and welcoming demeanor with a genuine interest in helping others
• Strong organizational skills and the ability to manage multiple priorities
• Proactive, resourceful approach to solving workplace and facilities challenges
• Ability to respond effectively to daily requests, room reservation issues, supply needs, and building-related concerns
• Proficiency with Google Workspace or Microsoft 365, including tools such as Outlook, Word, Excel, Teams, or Slack
• Ability to learn and use visitor management systems, ticketing platforms, and other workplace technology
• Strong attention to detail when maintaining visitor records, safety logs, emergency contacts, directories, and other documentation
• Ability to coordinate effectively with internal teams, building management, and external vendors
• Comfortable supporting office events, catering setups, meeting rooms, and presentation technology
• Ability to maintain an organized, clean, and inviting workplace environment

Nice to Have Skills

• Experience with front-desk administration, workplace operations, hospitality, retail, or customer service
• Familiarity with visitor check-in processes and badge management
• Experience coordinating catering, office events, team gatherings, or workplace celebrations
• Experience working with janitorial, catering, plant maintenance, or building management vendors
• Familiarity with basic vendor invoice processing and office inventory management
• Experience supporting conference room scheduling and audiovisual setup

Preferred Education and Experience

• Bachelor’s degree preferred, or equivalent practical experience
• 0–2 years of experience in customer service, hospitality, retail, front-desk administration, or workplace operations

Other Requirements

• Work arrangement: Fully onsite
• Location: One World Trade Center, New York City
• Schedule: Onsite five days per week
• Employment type: W2 only
• Assignment length: Approximately six months
• Must be comfortable performing daily office walkthroughs and supporting reception, meeting rooms, kitchenettes, common areas, events, and workplace logistics
• Must be able to manage a highly interactive role involving employees, guests, candidates, clients, vendors, and building personnel