Complaints Assessment and Administration Assistant

Public Sector People ·www.search-4.com.au

Location NSW - Sydney, NSW, Australia
Salary AUD 54 / hour
Type Full time
Level Mid
Source Shazamme
Business Support
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Public Sector People are partnering with a local government organisation to recruit for an Complaints Assessment and Administration Assistant.
  
Contract: 3 months | Immediate Start
Hourly Pay Rate: $54.53 p/h + Super
  
Responsibilities: 
  • Demonstrated complaint handling ability and experience, including sound negotiation, consultation, and dispute resolution skills
  • Excellent communication, interpersonal and problem-solving skills, including:
    Oral communication.
    Facilitation, negotiation and conflict resolution
  • Demonstrated report writing ability, including across a number of formats and audience styles
  • Sound decision-making ability
  • Strong analytical skills
  • Demonstrated ability to work independently and complete a broad range of tasks
  • Demonstrated ability to exercise initiative, including ability to initiate and respond effectively to change
  • Demonstrated commitment to high level ethical principles and practices and procedural fairness
  • Demonstrated ability to report on, recommend and implement improvements to the complaint handling and administrative systems
  • Demonstrated ability to manage concurrent projects with competing deadlines
  • Understanding of equal employment opportunities, workplace health and safety and ethical practice principles and the ability to act with probity at all times
  • Behaviour that positively demonstrates the values of the member Councils and compliance with the Code of Conduct and the member Councils' policies and procedures
  
Essential:
  • 2+ years experience in an administration support role within local government or working in a politically sensitive environment
  • Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
  
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
  
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
  
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au

Frequently asked questions

Who is hiring for the Complaints Assessment and Administration Assistant role?
Public Sector People is hiring for the Complaints Assessment and Administration Assistant position, a Shazamme client. Apply directly on the employer's career site.
Where is the Complaints Assessment and Administration Assistant job located?
The Complaints Assessment and Administration Assistant role with Public Sector People is based in NSW - Sydney, NSW, AU.
What does the Complaints Assessment and Administration Assistant role pay?
Public Sector People lists the Complaints Assessment and Administration Assistant role at up to AUD 54 per hour.
Is the Complaints Assessment and Administration Assistant role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Complaints Assessment and Administration Assistant role?
The Complaints Assessment and Administration Assistant position is aimed at mid-level candidates.
How do I apply for the Complaints Assessment and Administration Assistant role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct