About Ribbon (Nasdaq: RBBN)

We deliver global real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools.

Roles and Responsibility

• Tokyo, Japan-based customer support engineer responsible for the Japanese market as a primary market and in the Region when support is needed (Region means: SEA, China, Taiwan, Korea, Australia & New Zealand).

• Responsible to deliver projects from a technical/engineering point of view on time and as per customer and partner expectations.

• Work with internal Ribbon Engineering teams in preparation and support of Customer field Deployment and Technical Support activities

• Secure that Commissioning of DWDM and Packet IP equipment including node power-up, DCN setup, Shelf and card commissioning, Optical Transport, and Optical Switch commissioning are performed with the right technical skill and on time

• Understand and able to operate with NMS and/or Optical Management systems

• Understand Service setup per node and network from 10G to 400G traffic transmission

• End to End network service and protection switch setup and testing

• Understand Network Integration testing with 3rd party vendor Optical equipment

• Secure Documentation of all commissioning procedures and test results as required by Customer

• Ribbon DWDM/OTN covered are Long haul, Metro and Access Optical Transport and Switch products

• Worked in conjunction with local Optical Design Specialist Engineer on specific customer requirements

• Ability to also expand skills and knowledge across Ribbon’s Neptune Packet platforms

Main Interfaces in/outside Ribbon:

• Internal Ribbon organizations: T3, R&D, Engineering, Sales, Project Management, and more.

• Ribbon Customers.

Requirements

Qualification

• B.E. / B. tech / Degree in Electronics or Electronics & telecommunication.

• 6-8 years hands on experience in working with Network Management Systems including Orchestrators and SDN controllers and DWDM technology. This includes Testing, Field as well as NOC

• Wide Knowledge of NMS Components, DWDM technology, provisions, commissioning, Protection Mechanism, related products & technologies is a must

• Packet (IP and Layer 2) skill is highly recommended
  Packet skill means understanding IP services, Traffic Engineering, and IP architecture including TDM Migrations. In addition, to have a clear understanding of 5G MBH and Front Haul, basics of 5G Packet Core & MEC.

• Candidates having customer service orientation / having past experience as customer interface.  

• the technical support role will be preferred.

• Excellent verbal and written communication skills both in Japanese and English.

Domain Knowledge

• Hand-on experience in the implementation and maintenance of Optical DWDM Network and packet-based technologies.

• Good Understanding of NMS protocols, NBI, SBI and applications

• Good understanding of WDM and Packet/IP product testing with customers as a part of Network Production Introduction

• Familiar with test procedures, test scope for DWDM/OTN managed network and Packet/IP network.

• Knowledge of building Project Book - Network BOM, topologies, Channel Maps, As-Built Diagrams, etc.

• Working with Visio, Excel, Word, and organizing Documents for End Users

• The successful candidate should be eligible to work in Japan