Customer Success manager and Supply Chain Coordinator

An established global industrial services organization is seeking a Customer Success Manager & Supply Chain Coordinator to support customer accounts, service operations, and supply chain activities within a fast-paced technical service environment.

This highly visible role serves as a key link between customers, operations, logistics, and leadership teams. The ideal candidate is customer-focused, organized, proactive, and capable of managing multiple priorities while ensuring excellent communication and operational efficiency.

·        Serve as a primary point of contact for customer inquiries, service requests, and account management activities.

·        Provide timely updates regarding order status, approvals, shipment readiness, and potential delays.

·        Maintain consistent communication with customers throughout the service lifecycle.

·        Monitor service tickets and customer requests, ensuring timely follow-up and resolution.

·        Coordinate customer approvals, documentation requests, and issue escalation when necessary.

·        Support customer satisfaction initiatives and maintain strong customer relationships.

·        Manage customer accounts while ensuring accurate information is maintained within company systems.

·        Prepare customer quotes and pricing information.

·        Support sourcing activities, vendor communication, and material tracking.

·        Coordinate with operational teams to ensure efficient workflow from intake through shipment.

·        Assist with urgent customer requirements and operational priorities.

·        Support inventory, logistics, and supply chain activities to maintain operational continuity.

·        Monitor lead times and supplier performance to support customer commitments.

·        Follow established processes, procedures, and operational standards.

·        Maintain accurate records and documentation within business systems.

·        Ensure visibility of open orders, customer requests, and operational activities.

·        Support continuous improvement initiatives focused on efficiency, communication, and customer service.

·        Assist with reporting and operational performance tracking.

·        Partner with operations, logistics, supply chain, and leadership teams to resolve issues and support customer needs.

·        Communicate effectively with internal and external stakeholders.

·        Work collaboratively within a team-oriented environment while maintaining the ability to work independently.

·        Support a professional and customer-focused culture.

·        Experience in customer service, customer success, account management, operations coordination, supply chain, or service coordination.

·        Strong communication, organization, and follow-up skills.

·        Ability to manage multiple priorities in a fast-paced environment.

·        Professional phone, email, and customer interaction skills.

·        Strong problem-solving abilities and ownership mentality.

·        Proficiency with Microsoft Office Suite.

·        Ability to work independently while following established processes and procedures.

·        Experience within aviation, aerospace, manufacturing, industrial services, maintenance, repair, or technical service environments.

·        Experience using SAP, ERP systems, ticketing systems, or workflow management platforms.

·        Experience supporting international customers or global operations.

·        Experience participating in process improvement initiatives.

·        Familiarity with customer account management and service ticket monitoring.

·        Customer Relationship Management

·        Communication & Stakeholder Management

·        Problem Solving & Accountability

·        Team Collaboration

·        Organization & Prioritization

·        Process Management & Attention to Detail

Our comprehensive benefits package is designed to support employees and their families and includes:

·        Medical, Dental, and Vision Insurance

·        Health Savings Account (HSA) and Flexible Spending Account (FSA) Options

·        Employee Assistance Program and Mental Health Resources

·        Paid Parental Leave

·        Company-Paid Long-Term Disability Coverage

·        401(k) with Employer Match

·        Floating Holiday

·        Tuition Reimbursement Program

·        Paid Time Off and Additional Employee Benefits

Why Join Us?

This position offers an excellent opportunity to build customer relationships, support critical operations, and contribute to the success of a growing technical services organization. If you enjoy problem-solving, customer interaction, and working across multiple business functions, we encourage you to apply.