Collections Specialist(Hybrid)

Schedule

• Monday through Friday
• 8:00 AM – 4:30 PM

Work Arrangement

Hybrid Schedule:

• Remote: Monday & Friday
• Onsite: Tuesday, Wednesday, Thursday

Location

• Greenville, SC

Employment Type

• Temp-to-Perm Opportunity

Experience Level

• Entry to Intermediate Level
• 2 years of experience preferred

Position Overview

Seeking a Collections Specialist to support Accounts Receivable and collections activities in a fast-paced environment. This role will be responsible for managing customer accounts, resolving disputes, analyzing receivables, and partnering cross-functionally to improve collection outcomes and account resolution processes.

The ideal candidate will have experience in Accounts Receivable, customer account management, collections, reconciliations, and SAP AR processes, along with strong communication and organizational skills.

Key Responsibilities

• Manage a portfolio of customer accounts and prioritize collection activities to meet business objectives
• Analyze receivables and account activity to identify trends, issues, and root causes
• Develop and implement solutions to improve account resolution and collection outcomes
• Plan and execute weekly customer outreach activities while documenting progress and providing status updates
• Partner cross-functionally with internal teams to resolve account issues and negotiate resolutions within authorized limits
• Perform core Accounts Receivable functions, including:
  • Account reconciliations
  • Credit holds and releases
  • Customer statements
  • Dunning activities
  • Bad debt recommendations
• Handle customer inquiries and resolve disputes related to:
  • Short pays
  • Chargebacks
  • Credit memos
  • Payment discrepancies
• Maintain accurate account documentation and follow-up activities
• Communicate professionally with both customers and internal stakeholders
• Work independently while also collaborating effectively within a team environment

Required Qualifications

• Minimum 2 years of Accounts Receivable experience
• Foundational understanding of AR processes, including:
  • Invoicing
  • Aging
  • Cash application
• 1 year of credit and collections experience preferred
• SAP Accounts Receivable (AR) experience highly preferred
• Strong written and verbal communication skills
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Education

• Bachelor's degree in Accounting, Finance, Business, or related field preferred
• Equivalent combination of education and experience will be considered

Technical Skills

• SAP Accounts Receivable (AR)
• Microsoft Excel:
  • Data entry
  • Basic formulas
  • Pivot Tables preferred
  • Data analysis preferred
• Microsoft Office Suite