Manager, Vendor Administration

What you can expect

The purpose of the Carrier Operations Engineer is to provide technical evaluation as well as onboarding of services with potential or existing Telephony Carriers. The Manager of Vendor Administration should maintain technical knowledge of both Networking and apply that knowledge in interconnecting a carrier to the Zoom Telephony Platform.

About the Team

Engineering operations are the driving force behind the seamless functionality and continuous innovation that define the platform's unparalleled user experience. The team manages the infrastructure that runs ZoomPhone, Zoom Contact Center, Zoom Virtual Agent and Zoom Workforce management. By employing robust operational strategies, they guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly.

Responsibilities

• Developing, supporting, and managing the carrier operations team (of broad roles: account managers, business analysts, provisioners, carrier engineers). Establishing and maintaining working relationships with global carrier and colocation vendors (developing relationships with commercial and technical account teams).
• Defining and supporting an operations framework that enables the carrier focused team to be successful in supporting Zoom internal stakeholders and service owners.
• Establishing operations documentation: carrier operations run book, carrier operations standard operating procedures, escalation framework, SLA, etc. Participating in and support carrier onboarding evaluations. Assist the Carrier Prospect & Procurement team in processing NDAs, MSA's and MOU's, and help onboard new carriers onto the corporate financial system.
• Collaborating with the Zoom Procurement team to develop frameworks for telco procurement process, rates negotiation, monthly operations reviews, QBR, etc.
• Assisting Operations Cost Analytic team when necessary to perform month-end, quarter-end, and yearly closing of telecom expenditure. Leading carrier escalation (business and technical) support.
• Developing business alignment with Finance FP&A, Procurement, Operations Cost Analytics, and Data Center Operations teams to build financial and forecasting models. Create a service roadmap that supports business growth and identifies cost-reduction opportunities for Zoom

What we’re looking for

• Obtain a bachelors and/or 10+ years experience within the telecommunication industry with direct experience managing global carriers. Exhibit the ability to lead and manage vendor escalations, through resolution.
• Demonstrate experience with carrier relations management, fostering solid business relationships with commercial and technical account teams.
• Establish and maintain effective working relationships with internal teams to ensure business objectives and priorities are successfully supported, communicated, and executed within the organization.
• Possess working knowledge on global telecom technology including circuit procurement, provisioning of telecom services. This includes LAN/WAN services, excellent knowledge of peering and eyeball footprint and PSTN services, including DID, TF, national and local toll rates.
• Champion managing a diverse team, remote employees - lead, develop and foster an open collaboration environment.
• Ensure organizational, problem-solving, and time management skills; ability to work in a high-stress, complex and shifting environment. A successful manager must be able to work in multiple levels, MUST be solid in critical thinking and problem-solving.
• Sound interpersonal communications skills including a proven ability to listen and understand customers, as well as the ability to working in a team environment. Support working with G Suite, NetSuite, PowerPoint, Visio, and Asana.

Salary Range or On Target Earnings:

Minimum:

Maximum:

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here. 

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.