Desktop Support Specialist

Hydrogen Group ·www.hydrogengroup.com

Location La Jolla, California, USA
Work type Remote
Salary USD 29 - 34 / hour
Type Full time
Level Mid
Source Shazamme
Life Sciences
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Title: Desktop Support Specialist

Pay: $29.00-$34.00/hr

Location: San Diego, CA (La Jolla)

Duration: 6-month contract

Schedule: On-site, Monday–Friday, 8:00 a.m.–5:00 p.m.






Position Summary

The Desktop Support Specialist delivers high-quality technical support to end users across the organization, ensuring the smooth operation of desktops, laptops, peripherals, and meeting technologies. This role emphasizes customer service, responsiveness, and technical excellence, supporting executives, VIPs, and both remote and onsite staff. Effective communication with technical and non-technical personnel is essential.

Key Responsibilities

  • Provide technical support for the standard operation of core systems, including hardware, software, and peripherals.
  • Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
  • Meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
  • Communicate technical information clearly to technical and non-technical audiences.
  • Document support activities and resolutions, maintaining accurate records in ticketing systems.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Perform additional duties as assigned to support evolving business needs.

Required Qualifications

  • Strong verbal, written, and interpersonal communication skills.
  • Proven experience in a customer service-oriented technical support role.
  • Demonstrated ability to troubleshoot and resolve hardware and software issues.
  • Experience working in a fast-paced corporate IT environment.
  • Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
  • Proficiency in supporting Microsoft Windows operating systems, Microsoft Office applications, and desktop and laptop hardware.
  • Familiarity with mobile device support.
  • Ability to exercise sound judgment and make decisions independently.
  • Strong organizational skills and attention to detail.

Preferred Qualifications

  • Experience with ITIL-based support processes and ticketing systems, such as ServiceNow.
  • Knowledge of macOS and cross-platform support environments.

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Frequently asked questions

Who is hiring for the Desktop Support Specialist role?
Hydrogen Group is hiring for the Desktop Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Desktop Support Specialist job located?
The Desktop Support Specialist role with Hydrogen Group is based in La Jolla, CA, US. The role is remote-friendly.
Is the Desktop Support Specialist role remote?
Yes — the Desktop Support Specialist position at Hydrogen Group is remote. Candidates based in US are preferred.
What does the Desktop Support Specialist role pay?
Hydrogen Group lists the Desktop Support Specialist role at USD 29–34 per hour.
Is the Desktop Support Specialist role full-time or contract?
This is a full time position at Hydrogen Group.
What experience level is the Desktop Support Specialist role?
The Desktop Support Specialist position is aimed at mid-level candidates.
How do I apply for the Desktop Support Specialist role at Hydrogen Group?
Apply directly on Hydrogen Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct