Remote Family Reunification Caseworker

We have a contract opportunity for a Remote Family Reunification Caseworker. This position is approved  through June 15th 2027 and could be extended.
Pay Rate: $25.00 to $30.00/Hr.

About the Opportunity We are seeking a compassionate, organized, and mission-driven Family Reunification Case Manager to support individuals and families who have been separated due to migration, detention, conflict, natural disasters, or other humanitarian circumstances.
In this role, you will provide case management services that help reconnect family members through research, documentation, advocacy, communication, and coordination with partner organizations. The ideal candidate is highly organized, comfortable managing sensitive information, and committed to delivering professional, client-centered support to diverse populations.
This is a fully remote position offering the opportunity to make a meaningful impact in the lives of vulnerable individuals and families.

Key Responsibilities

• Manage a caseload of family reunification and family tracing requests from intake through case resolution.
• Conduct case assessments, reviews, and follow-up activities to support reunification efforts.
• Research and verify information needed to locate family members and advance active cases.
• Assist with family messaging services, detention-related inquiries, emergency travel documentation, and other reunification support services.
• Maintain complete, accurate, and timely case records, correspondence, and supporting documentation.
• Communicate professionally and effectively with clients, partner agencies, government entities, service providers, and internal stakeholders.
• Prepare case summaries, reports, and program documentation in accordance with organizational standards.
• Perform data entry, record maintenance, and other administrative tasks related to case management and service delivery.
• Ensure compliance with privacy requirements, confidentiality standards, and program guidelines.
• Handle sensitive and confidential information with professionalism, discretion, and cultural sensitivity.
• Contribute to special projects and additional program activities as assigned.

Required Qualifications

• Bachelor's degree required.
• Minimum of two (2) years of experience in case management, social services, human services, behavioral health, refugee services, immigration services, family services, nonprofit programs, healthcare coordination, community outreach, or a related field.
• Demonstrated experience managing client cases, maintaining documentation, and coordinating services.
• Strong organizational, prioritization, and time-management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple cases and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
• Ability to work independently and effectively in a remote work environment.

Preferred Qualifications

• Experience serving vulnerable, underserved, or culturally diverse populations.
• Experience working within nonprofit, humanitarian, refugee, immigration, or community-service programs.
• Familiarity with case management software, client databases, or customer relationship management (CRM) systems.
• Knowledge of family tracing, reunification, crisis response, or related support services.
• Bilingual or multilingual language skills strongly preferred.

What Makes Someone Successful in This Role
Successful candidates are compassionate professionals who combine strong case management skills with exceptional attention to detail. They are able to balance client advocacy with accurate documentation, maintain confidentiality, exercise sound judgment, and communicate effectively with individuals from diverse backgrounds and life experiences.

Work Environment

• Fully remote position.
• Standard business hours with occasional flexibility required to address urgent client or program needs.
• Regular use of computers, databases, and virtual communication platforms.
• Significant documentation, case tracking, and record-management responsibilities.

Equal Opportunity Employer
We are committed to creating an inclusive environment and welcome applicants from all backgrounds. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Estimated Min Rate: $25.00
Estimated Max Rate: $30.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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