Customer Success Manager (Enterprise)

• Drive adoption of the company's Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
• Work with customers to design their Customer Security Strategy aligned with the philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
• Collaborate with the Sales Team for customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
• Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
• Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.
• Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.

Requirements

What we are looking for

• 6+ years of customer-facing organizations (i.e. Customer Success Manager, Engagement Manager, Project Manager, PMO, Account Executive/Manager or Sales Engineer)
• Ability to work in a fast-paced, results-oriented culture
• Excellent interpersonal skills and manage relationships at all levels of the company
• Creative thinker with the ability to troubleshoot issues quickly and effectively
• Excellent written and verbal communication skills
• Strong presentation skills
• Extremely well-organized and analytical with an ability to work well under pressure
• Strong Team player as well as a proactive individual contributor
• Ability to grasp Basic / advanced technical concepts and strategy of the Solution