Claims Support Rep III

Claims Support Representative 

Location: Madison, WI (Hybrid - 2 days onsite per week)
Remote Option: Open to candidates located in the CST time zone
Duration: 6 Month Contract with potential extension
Pay Rate: $18-$20/hour W2


Overview We are seeking a Claims Support Representative to join a growing insurance team. This role is ideal for candidates with strong customer service and administrative experience who enjoy working in a fast-paced environment supporting claims operations. The team is particularly interested in candidates with insurance industry experience and exposure to ClaimsCenter or Guidewire.


Responsibilities

• Process claims-related transactions and supporting documentation
• Prepare correspondence and communicate with customers, claimants, agents, and internal teams
• Assist with claim intake, updates, and status inquiries
• Review information for accuracy and completeness
• Enter and update data within claims management systems
• Support claim handlers with administrative and operational tasks
• Maintain high levels of customer service and professionalism
• Follow established procedures, guidelines, and workflows
• Perform routine clerical and operational support duties as assigned

Preferred Qualifications

• Previous experience within the insurance industry
• Claims support, claims processing, claims coordinator, or claims assistant experience preferred
• Experience with Guidewire ClaimsCenter strongly preferred
• Strong data entry and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize work effectively
• Proficiency with Microsoft Office Suite

Required Qualifications

• High School Diploma or GED
• 0-3 years of relevant experience in customer service, claims support, administrative support, or insurance operations
• Ability to follow established processes and procedures
• Strong attention to detail and accuracy
• Ability to work both independently and as part of a team

Estimated Min Rate: $18.00
Estimated Max Rate: $20.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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