Customer Support Officer (Inbound Call Centre)

Davidson ·www.davidsonwp.com

Location Murarrie, Queensland, Australia
Salary AUD 33 / hour
Type Full time
Level Mid
Source Shazamme
Call Centre & Customer Service
Apply direct

About the Company

Davidson is partnering with a leading national not-for-profit supporting families across Australia. This is a role where your work genuinely makes a difference every day.

About the Role

Looking to take the next step in your customer service career? This is a great opportunity to move into a fast-paced, purpose-driven role with strong training, supportive leadership and long-term potential.

Starting as a casual contract through to October, there is a strong chance of extension through to March next year.

This role is a mix of customer service, complaint handling and soft sales. You’ll be the first point of contact for families, helping resolve issues, guide conversations and deliver positive outcomes.




Key responsibilities include:

  • Managing high-volume inbound calls, emails and web chats
  • Handling complaints and difficult conversations with empathy and professionalism
  • Guiding families towards suitable solutions and alternative options
  • Booking tours and supporting enrolment enquiries
  • Working across multiple systems in a fast-paced environment




    Hours are Monday to Friday between 7:00am and 5:30pm on a rotating roster. No weekends.

    About You

    You’re confident speaking with people, stay calm under pressure and know how to turn a difficult conversation into a positive outcome.




    You will bring:
  • Customer service, contact centre or sales experience
  • Strong complaint handling and communication skills
  • A solutions-focused mindset and ability to multitask
  • A Blue Card, or willingness to obtain one
  • Own transport, as the site is not public transport friendly

    The Benefits

  • Strong chance of extension through to March next year
  • Great career step into a professional customer service environment
  • $33.50 per hour + super
  • Free onsite parking and supportive team culture
  • Meaningful work with real impact




    If you enjoy helping people, handling challenges and working in a fast-paced environment, this is a fantastic opportunity to grow your career.




    Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com

Frequently asked questions

Who is hiring for the Customer Support Officer (Inbound Call Centre) role?
Davidson is hiring for the Customer Support Officer (Inbound Call Centre) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Support Officer (Inbound Call Centre) job located?
The Customer Support Officer (Inbound Call Centre) role with Davidson is based in Murarrie, QLD, AU.
What does the Customer Support Officer (Inbound Call Centre) role pay?
Davidson lists the Customer Support Officer (Inbound Call Centre) role at up to AUD 33 per hour.
Is the Customer Support Officer (Inbound Call Centre) role full-time or contract?
This is a full time position at Davidson.
What experience level is the Customer Support Officer (Inbound Call Centre) role?
The Customer Support Officer (Inbound Call Centre) position is aimed at mid-level candidates.
How do I apply for the Customer Support Officer (Inbound Call Centre) role at Davidson?
Apply directly on Davidson's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct