Service Lead

Our client is hiring a Service Lead to oversee day-to-day service delivery for Air Traffic Management operations in Brisbane. This is a high-impact leadership role in a complex, safety-critical environment where you’ll drive operational performance, safety outcomes, and team culture while ensuring services are delivered reliably and efficiently.

Key Responsibilities

• Lead operational service delivery, ensuring safe, consistent, and high-quality outcomes
• Build a positive, accountable, and high-performing team culture
• Manage performance, coaching, and development across the team
• Identify emerging operational risks and ensure effective controls and escalation
• Manage workforce planning, including staffing coverage, leave impacts, and rostering needs
• Support continuous improvement initiatives to enhance operational effectiveness
• Contribute to budget management and operational planning, including variance awareness and cost control
• Partner with internal stakeholders to maintain seamless operational delivery

Required Skills & Experience

• Demonstrated leadership experience in a complex, high-consequence or safety-critical environment
• Strong people leadership skills (performance management, coaching, engagement, culture-building)
• Solid safety and risk management capability, including timely decision-making and escalation
• Workforce planning and rostering experience
• Strong written and verbal communication skills with the ability to influence effectively
• Business acumen, including comfort with budgets and operational metrics

Nice to Have

• Experience within aviation operations, air traffic management, or comparable operational control environments
• Experience leading teams through change and embedding accountability
• Succession planning and capability uplift experience

Location & Other Requirements

• Location: Brisbane, QLD
• May involve a 7-day rotating roster and/or weekend escalation responsibilities
• Background checking will be required as part of the recruitment process

How to Apply

Submit your resume and a brief summary of your relevant operational leadership experience.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: ialrogi@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.