customer care specialist English speaker
Sutherland Global ·jobs.sutherlandglobal.com
Apply directCompany Description:
Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.
Job Responsibilities:
Job Description:
- Provide first-line technical support to customers via phone.
- Troubleshoot and resolve hardware and software issues
- Guide users through troubleshooting steps
- Analyze technical problems and ensure timely resolution
- Document incidents, troubleshooting steps, and resolutions in support systems
- Escalate complex issues when required
- Collaborate with internal teams to improve support processes and knowledge bases
- Maintain a high level of customer satisfaction
Qualifications:
- English level: B2 / C1
- Graduates and dropouts are welcome to apply
- Good communication and problem-solving skills
- Basic technical troubleshooting knowledge
- Flexibility to work rotational shifts
- Customer-focused mindset
- Ability to work effectively in a fast-paced environment
- Location: New Cairo
- Work Model: On-site
Frequently asked questions
Who is hiring for the customer care specialist English speaker role?
Sutherland Global is hiring for the customer care specialist English speaker position, a Shazamme client. Apply directly on the employer's career site.
Where is the customer care specialist English speaker job located?
The customer care specialist English speaker role with Sutherland Global is based in Cairo, US.
Is the customer care specialist English speaker role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the customer care specialist English speaker role?
The customer care specialist English speaker position is aimed at mid-level candidates.
How do I apply for the customer care specialist English speaker role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.