Sales Operation Specialist

As a Sales Operation Specialist, you will serve as a system administrator for our Salesforce.com environment with 500+ users across the globe. This is a high impact role that will afford you the ability to shape our systems and processes for long term sustainability while working with a small agile team.

What you will do

• Collaborate with sales team, deal desk, finance team in managing a daily quote-to-cash process to maximize the company’s bookings and revenue
• Handle basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Work with sales team to keep salesforce data up to date, and drive data hygiene management in Salesforce.com
• Work in conjunction with business stakeholders to define CRM requirements and bring those requirements to life by aligning operational needs to salesforce.com ‘best practices’
• Act as the liaison between our users and global saleforce.com admin team
• Assist in training of new users, and grow the salesforce.com adoption across the organization, and systems, processes, or policies
• Work independently with members of the user community to define and document development requirements
• Contribute to maintain business-critical processes including but not limited to:
  • Lead & Account Assignments, Territory Management, Products & Price Books, CPQ, Reports & Dashboards, Data integrity, and streamlining the day-to-day experience of our end users
  • Review quotes and order forms from distributors for accuracy and completeness to route for bookings process
  • Ad-hoc work as required by sales or sales operations leadership

Requirements

What we look for

• Excellent verbal and written communication skills - must speak/read Japanese and English 
• 3+ years of experience as a salesforce.com administrator and report / dashboard creation
• Ability to meet deadlines and prioritize simultaneous requests
• Quote-to-cash management process knowledge and experience
• Experience partnering with Go-To-Market teams and working with them to solve their challenges
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and
• distinguish user requests from the underlying true needs
• Strong ability to work independently as a self-starter, while is also a team player
• Strong Microsoft Excel skills, ability to run VLOOKUPS and pivot tables 
• We can only consider applicants that are currently residing in Japan and have permission to work in Japan