Inventory Management Solutions Consultant - OEM

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :20927

Employment Type :Full Time

Job Category :Supply Chain

Work Location :St. Louis, MO

BRIEF POSITION SUMMARY:

Through strong interpersonal skills and with limited supervision, the Inventory Management Solution Consultant's (IMSC-OEM) primary role is enabling explosive revenue growth through solution opportunity management for OEM customers. This includes solution discovery, recommendations, signings support and installation oversight. This can include supporting Customer Needs Analysis (B/CNA) agreements and/or complex sales support involving customer C-Suite personnel.

DUTIES and RESPONSIBILITIES:

• Enables explosive sales growth by properly managing new solution opportunities is the ultimate IMSC's responsibility beginning with comprehensive customer discovery through installation oversight of OEM products.
• Proficient with all OEM inventory management solutions including but not limited to vending, VMI, VMI Inclusion, Crib Software, CMI, Kanban, Lean, 5S
• Partners with key stakeholders to ensure customer needs are met through data collection, solutions discovery and building customer relationships to enable explosive sales growth.
• Conducts detailed discovery on customer needs, including, but not limited to data collection, process improvement, price concerns and cost savings that result in increased signings and expedited installation timelines.
• Ensures recommended solutions address specific customer needs
• Provides financial assumptions that support the recommended solution.
• Working with sales partners, focus on obtaining signed agreements in a timely manner.
• Continuously works to shorten discovery and recommendation processes (without sacrificing quality) to expedite timelines and speed overall implementations.
• Present OEM Solutions to the MSC/OEM BU Sales Teams to foster partnership and trust between the teams
• Follows all required Salesforce/TDF/P21, etc. protocols for project management
• Perform detailed discoveries on customer needs, including, but not limited to data collection, process improvement, and cost savings
• Collaborate with team to provide best in class recommendations and develop sustainable programs
• Present recommended solutions to the VP Customer Solutions and the CST Manager that address specific customer needs and/or continuous improvements of products and services provided
• Utilizing key VMI tools and technology setup VMI solutions and services that streamline the VMISS service and support at the customers facilities.
• Be adherent to all safety requirements (PPE, Evacuation, etc.) at customer locations to ensure compliance and a safe work environment
• Adhere to service level agreements to consistently deliver best-in-class results
• Mentor customers and VMISS team members on the Solutions based programs and systems that have been implemented
• After customer installation conduct follow up on site review with all affected personnel
• Trains all in-plant VMI/VMISS team members on the VMI solutions, processes, and procedures
• Follows all required protocols for project and time management to ensure completion as prescribed by the customers

• Maintains a thorough knowledge of all OEM BU solutions which include, but may not be limited to, barcoded solutions such as VMI, Vending, CribMaster Software, etc.
• Provide feedback to management for continuous process improvement and cost savings initiatives
• Supports designated team goals and objectives
• Maintains regular correspondence with RSMs and AMs regarding the customer accounts and contracts
• Conducts Ride-a-Longs with the VMISS team members to stay up to date on the current FSLVMI/VMISS operations within specific customer locations
• Follows all MSC/OEM BU policies and procedures
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

EDUCATION and EXPERIENCE:

• Bachelor's degree in business or the equivalent experience is required
• A minimum of five years of customer service is a plus
• Minimum three years supporting value-added customer solutions / inventory management/OEM programs is required
• Knowledge of OEM product lines/services & OEM related experience is required
• Experience troubleshooting hardware and/or software preferred
• Driver of execution, ability to work through complex situations
• 3- 5 years Fastener Experience – preferred

SKILLS:

• Excellent interpersonal skills required
• Organizational & time management skills required
• Problem solving, and situational adaptability skills required
• Computer literacy & proficiency in word processing, spreadsheet & presentation software required
• Able to perform physical activities such as lifting to approximately 50 lbs.
• Ability to work in various types of industrial environments
• Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoes

OTHER REQUIREMENTS:

• A valid driver's license is required
• The ability to travel 75%, including overnight, is required.

Compensation starting at $58000 - $91080 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.