Revenue Recovery

JobSquad V2 ·www.thejobsquad.com

Location Jackson, MI, US
Salary USD 16 - 21 / hour
Type Full time
Level Mid
Source Shazamme
Sales Customer Success
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The JobSquad Solutions Team is currently looking for a Revenue Recovery Specialist to work at a company located in the Jackson, MI area!

Job Title: Revenue Recovery Specialist
 
Job Location: Jackson, MI
 
Pay and Hours for Job + Benefits: 
$16.00/hour starting pay
$17.00/hour upon direct hire
$18.00/hour after 6 months of total service
$1.00/hour bilingual differential (English/Spanish)
 
Shift: Monday – Thursday | 8:00 AM – 6:30 PM
 
 
Job Description: The Jobsquad is seeking a Customer Service Revenue Recovery Specialist in Jackson, MI to join our client’s team. 
 
The Customer Service Revenue Recovery Specialist serves as a front-line representative communicating with consumers and authorized third parties to resolve outstanding account balances. This role involves initiating outbound calls, clearly explaining account information, requesting payment in full, negotiating payment arrangements within established guidelines, and accurately documenting account activity. 
 
This position is ideal for individuals who are confident communicators, empathetic listeners, and motivated by performance goals. 
                                    
Responsibilities:
  1. Initiate and manage inbound and outbound calls with consumers 
  2. Clearly explain account information and request payment in full 
  3. Negotiate payment arrangements within established guidelines 
  4. Maintain control of calls while remaining respectful and professional 
  5. Accurately document account activity and update consumer records 
  6. Communicate only with authorized parties and maintain strict confidentiality 
  7. Meet individual and team performance goals (KPIs) 
  8. Collaborate with on-site team members and supervisors 
  9. Adhere to all company policies, procedures, and regulatory requirements 
 
Qualifications:
 
  1. High school diploma or equivalent required 
  2. Customer service or debt collection experience preferred, not required
  3. Strong verbal and written communication skills
  4. Ability to actively listen, negotiate, and problem-solve
  5. Professional demeanor with empathy and respect
  6. Ability to work effectively in a fast-paced, high-volume environment
  7. Minimum 30-40 WPM
  8. Basic computer, typing, internet, and email skills
  9. Ability to use multiple systems simultaneously
  10. Reliable attendance and punctuality
  11. Must successfully complete all pre-employment screenings.
 

The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion. 
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Frequently asked questions

Who is hiring for the Revenue Recovery role?
JobSquad V2 is hiring for the Revenue Recovery position, a Shazamme client. Apply directly on the employer's career site.
Where is the Revenue Recovery job located?
The Revenue Recovery role with JobSquad V2 is based in Jackson, MI, US.
What does the Revenue Recovery role pay?
JobSquad V2 lists the Revenue Recovery role at USD 16–21 per hour.
Is the Revenue Recovery role full-time or contract?
This is a full time position at JobSquad V2.
What experience level is the Revenue Recovery role?
The Revenue Recovery position is aimed at mid-level candidates.
How do I apply for the Revenue Recovery role at JobSquad V2?
Apply directly on JobSquad V2's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct